Booking overview
Everything you need to create, manage, and analyse reservations in Tourpaq.
Overview
The Booking section is the operational heart of Tourpaq. It is where agents create new reservations, manage existing ones, send offers, track payments, handle special requests, and communicate with customers — all within a unified workflow.
A booking in Tourpaq is more than just a reservation record. It is a living document that brings together transport, accommodation, extras, passenger details, financial data, and communication history into a single, manageable object. From the moment an agent starts a search to the moment a customer boards their flight, every step is tracked here.
Purpose
The Booking section exists to support the full reservation lifecycle:
🔍 Search
Find available transports, hotels, and packages based on customer requirements
📋 Create
Build a new booking with transport, accommodation, passengers, and extras
💰 Price & Profit
Review economics, apply discounts, and verify margins before confirming
✅ Confirm
Save and confirm the booking, generating a booking number
📧 Communicate
Send tickets, confirmations, and SMS to customers
✏️ Manage
Edit existing bookings — change flights, hotels, passengers, or extras
📊 Analyse
Search and filter all bookings for reporting, operations, and management
Booking Types
Tourpaq supports several booking configurations to match different customer needs:
Package Booking
Standard booking combining transport + hotel + optional extras
Hotel Only
Accommodation without transport
Transport Only
Transport without accommodation
A la Carte
Fully custom package with individually priced components
Circuit Booking
Multi-destination round-trip itinerary
Booking for 2 One Ways
Two separate one-way transports combined into a single booking
Multiple One Way Flights
More complex combinations of one-way transport legs
Multiple Transports, One Room
Passengers using different transports but sharing accommodation
Group Booking
Large-party bookings with multiple rooms and passengers
Not sure which booking type to use? See New Booking for a step-by-step guide that covers all scenarios.
Booking Statuses
Every booking in Tourpaq has a status that reflects its current state. Understanding statuses is essential for filtering, reporting, and managing your workload.
OK
The booking is confirmed and all data is valid
Error
The booking encountered a problem during saving or processing and is in an incomplete state — must be fixed
Warning
The booking is confirmed but has a condition requiring attention (e.g. missing insurance, unsent ticket)
Cancelled
The booking has been cancelled by the agent or customer
Locked
The booking is currently being edited by another user and cannot be modified
Waiting List
The booking is on hold pending availability confirmation
Offer
A price quote has been sent to the customer but not yet confirmed as a booking
Bookings with Error status must be resolved promptly. They may not generate correct tickets, confirmations, or financial records until fixed. Monitor these daily via Notifications.
Key Concepts
Before working with bookings, it helps to understand a few core concepts that apply throughout this section:
Brand — All bookings belong to a Brand. Always confirm the correct Brand is selected before searching or creating a booking. The wrong Brand will show incorrect prices, hotels, and transports.
Pax — Short for passengers. A single booking can contain multiple pax. Prices, seat assignments, and passenger details are tracked individually per pax.
Economics — The financial breakdown of a booking: the customer price, the underlying supplier costs, and the resulting profit margin. Always review Economics before confirming a booking.
Extras — Optional add-ons attached to a booking: insurance, transfers, golf, activities, equipment, and more. Extras are priced and tracked independently within the booking.
Booking Number — A unique identifier assigned to every confirmed booking. Use this to find, reference, and track any booking in the system.
Owner — The agent or user account responsible for a booking. Used for filtering, reporting, and commission tracking.
What's in This Section
Use the pages below in order when creating a new booking from scratch, or jump directly to the page you need when managing an existing one.
Core Booking Flow
Search, filter, and analyse all existing bookings
Create a new reservation from scratch — section overview
The primary booking creation screen: search, select, confirm
Price, cost, and profit breakdown per booking
Personal data and options per traveller
Full audit log of all changes made to a booking
Communication
Send and track booking-related emails
Send and manage SMS messages for a booking
Internal notes visible only to agents
Full communication thread linked to a booking
Financials
Detailed profit view and handling per booking
Manage payments per passenger or per booking
Control discount recalculation behaviour on edit
Services & Allocation
Hotel room assignment and management
Seat assignment for transports
Airline special requests (wheelchair, meals, etc.)
Manage extras added during or after booking
Golf tee time booking management
Golf course information within a booking
QR code generation for voucher check-in
Special Booking Behaviours
Place and manage bookings on a waiting list
Move a booking to a different departure or hotel
Duplicate an existing booking
Multi-destination round-trip bookings
Two one-way transports in a single booking
Complex one-way flight combinations
Different transports, shared accommodation
Accommodation without transport
Transport without accommodation
How child pricing is applied in bookings
Custom package booking with individual components
One-way passenger removal from a booking
Suppress ticket sending for specific bookings
Apply promotional codes at booking time
View and manage customer profile data within a booking
Offers & Other Booking Tools
Manage GDS ticketing tasks and queue items
Create and track price quotes sent to customers
Performance data for marketing campaigns
Real-time confirmation of dynamic live offers
Quick Start
Creating a new booking:
Go to Booking → New Booking
Select your Brand
Enter search criteria (gateway, destination, dates, pax)
Select transport and hotel
Add passengers and extras
Review Economics
Confirm and save — note the Booking Number
Send tickets via the E-mails tab
Finding an existing booking:
Go to Booking → All Bookings
Select your Brand
Enter a booking number or customer name
Click Display
Click the Booking No. to open the booking
FAQ
Q: What is the difference between New Booking and Web Booking? New Booking is used by agents and internal users to create bookings manually — for example, for phone or email requests. Web Booking is the customer-facing online booking engine where customers book themselves. Both types of bookings appear in All Bookings once confirmed.
Q: Can I edit a booking after it has been confirmed? Yes. Open the booking via All Bookings and make changes using the relevant sub-pages (Economics, Passenger Details, Hotel Room, Transport Seating, etc.). All changes are logged in the History tab.
Q: What happens if a booking has Error status? An Error booking is in an incomplete or invalid state and may not generate correct tickets or financial records. Open the booking, identify the issue using the error description, fix it, and save. Monitor Error bookings daily via Notifications.
Q: How do I handle a booking where the customer wants to change their flight? Use the Moved Booking feature to transfer the booking to a different departure while retaining the booking number and history. For flight detail changes (time, carrier), use Flight Change.
Q: Where do I add internal notes about a booking? Use the Comments sub-page. Comments are internal only — they are not visible to the customer and do not appear on tickets or confirmations.
Related Sections
Customer — manage the customer profiles linked to bookings
Finance — register payments and track booking financials
Tickets — print and manage tickets for confirmed bookings
Notifications — monitor booking errors, warnings, and unpaid balances
Export — export booking data for operations and reporting
Price List — the pricing foundation behind every booking
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