Resorts
Overview
The Resorts page lets you create and maintain resorts used in bookings, hotels, price lists, and reporting.
Each resort is typically linked to an arrival gateway and can also be grouped under a destination.
What you can do
Search resorts by keyword.
Filter by resort, destination, or arrival.
Show hidden resorts.
Create new resorts.
Delete resorts (if they are not in use).
Column Explanation
Code
A short unique identifier for the resort (for example
_BCN_,_TFS_).Often based on airport or city codes, but it can be custom.
Name
The full name of the resort (e.g., Barcelona, Costa Adeje, Malaga).
Shown to users and customers.
Country
The country in which the resort is located (e.g., Spanien, Romania, Thailand).
Used for geographic grouping and reporting.
Destination
Groups the resort into a broader travel destination category (e.g., Valencia, Chania Dest).
Useful for packaging and filtering by larger areas.
Arrival
The arrival airport or point of entry associated with the resort (e.g., Barcelona, Varna, Bangkok).
Used to link the resort to transport routes.
Delete (Trash Bin icon)
Allows the removal of a resort from the system.
Deletion should be done carefully, as removing a resort can affect linked price lists, hotels, and packages.
Deleting a resort can affect data that references it. If deletion is blocked, the resort is likely in use.
Common tasks
Edit a resort
Fields (edit resort)
Left Section
Resort*
Unique code for the resort (e.g., CALETA-FUE).
Acts as the system identifier and must be unique.
Name*
The full name of the resort (e.g., Caleta De Fuste).
This is the label displayed to users.
URL alias
Defines the URL alias for the resort.
Used for SEO-friendly links.
URL prefix alias
Optional prefix for the resort URL.
Helps structure URLs under a broader category (e.g., destination prefix).
Arrival*
The airport or point of arrival associated with the resort (e.g., Fuerteventura Airport).
Alternative Country
Optional field if the resort belongs to a different country grouping than the default.
Destination
Destination grouping that the resort belongs to (e.g., Fuerte DEST).
Used for travel package creation and filtering.
Sales Internet
Checkbox to enable the resort for online sales.
Show alternating text on web
Displays alternate marketing text on the website if enabled.
Teaser Text
Short promotional text shown in website teasers.
Metadesc
Meta description used for search engines (SEO).
Keywords
SEO keywords related to the resort.
Title
Title used for web/SEO purposes.
Latitude / Longitude
Geographical coordinates of the resort.
Useful for maps and geo-location features.
Hide as filter on lists
If checked, the resort will not appear as a filter option in search/listing views.
Show in VAB as Country
In View All Bookings statistics, treat the resort as a “country” grouping option.
Right Section
Status
Visibility status of the resort (e.g., visible).
Controls whether the resort is visible or hidden.
Source Agency
Defines which agency/brand the resort belongs to (e.g., All brands).
Administration
Cost assigned for administration related to this resort.
Destination cost
Cost applied for the specific destination.
Handling
Handling fee linked to the resort.
Transfer
Cost of transfers (e.g., airport–hotel transfers).
Miscellaneous
Additional costs that don’t fall under other categories.
Description
Rich-text editor field where a full description of the resort can be added.
Supports formatting, links, and images.
Resort - Photos tab
Upload multiple photos and sort them by drag-and-drop.
Fields:
Title: Picture name.
Photo: Click to add photo(s).
Description: Short description.
Main photo: If enabled, the selected photo becomes the resort’s main photo.
You can choose multiple images to be saved:
If you upload multiple images at once, Title and Description are saved with the same values for each image. You can edit them later in the list.
To reorder photos, click and hold a row, drag it to the right position, then click Save.
Resort - Documents tab
The Documents tab lets you store resort-specific files (for example guides, descriptions, or legal documents).
Instructions
Accessing the Tab
Open the Resort you wish to edit.
Select the Documents tab from the top menu bar (next to General, Photos, CMS, etc.).
Adding a New Document
Click the Add document button on the right side of the page.
Enter a document name and upload the file (PDF only).
Save your changes.
Deleting a Document
Press the trash bin icon next to a document name to remove it.
Passenger Information
Overview
The Passenger Information section, found under Setup → Resorts, allows the user to define informational messages related to a specific resort. These entries control what information is associated with that resort and can be used to provide guests with resort-specific notes such as arrival guidelines, service information, or important updates.
Passenger Information is managed per resort and can include conditions based on stay period and booking period.
Purpose
The purpose of the Passenger Information page is to:
Manage resort-level informational content that can later be used in various parts of the system or shared with guests.
Define and control which information applies to passengers depending on their travel dates or booking dates.
Set up acknowledgment requirements for specific messages that guests or guides need to confirm.
Instructions
Accessing Passenger Information
Go to Setup → Resorts.
Select the desired resort (e.g., CHQ).
Open the Passenger Information tab.
The list will display all entries configured for the selected resort.
Column
Description
Stay From / Stay To
The travel period during which the information applies.
Booking Date From / To
Optional booking date limits that define when the message is relevant.
Information
The title or content reference of the passenger information.
Acknowledge
Indicates if the message must be acknowledged by the guest (checked = required).
Delete
Removes the selected entry.
Creating Passenger Information
Click Create.
Complete the following fields:
Stay From / Stay To – defines the period of stay when this message is valid.
Booking Date From / To – limits the message visibility to bookings made in a specific timeframe.
Information – enter or select the information to be displayed.
Acknowledge – enable if passengers must confirm they have read the information.
Click Save to store the configuration.
Example
In the provided example:
The resort CHQ has one passenger information entry titled Resort Errata Def.
It applies to stays from 28-10-2025 to 28-11-2025.
The entry is marked as Acknowledged, meaning passengers are required to confirm it.
FAQ
What’s the difference between Destination and Resort?
A destination is a higher-level grouping (area/region).
A resort is a specific place inside a destination and is typically linked to an arrival gateway.
Why can’t I find a resort in lists or filters?
Check these first:
The resort Status is not set to hidden.
Show hidden is enabled (if the resort is hidden).
Hide as filter on lists is not enabled.
Can I delete a resort?
Only if it is not referenced by other data (for example hotels, price lists, or bookings).
If you want to stop using it, prefer setting Status to hidden instead.
How do I set the main photo for a resort?
On the Photos tab, enable Main photo on the image you want as the primary picture, then save.
Why do all uploaded photos get the same title and description?
When uploading multiple photos in one operation, the system applies the same Title and Description to each image.
Edit individual rows afterwards if you need unique values.
How do I show a destination/resort message only for specific travel dates?
Use Passenger Information and set Stay From/To (and optionally Booking Date From/To).
Enable Acknowledge if you need confirmation.
Related pages
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