Hotel creation
This feature is available for the administrator user type.
General
Mandatory fields:
Code - hotel code
Name - hotel name
Resort - resort name
Contract type - used for prioritizing hotels in the Select Hotel pop-up when making a booking.
Standard room
Without these fields, you cannot create the hotel.
Other fields that are necessary for the hotel to work properly:
Supplier - supplier of the hotel
Stars
Infant price - price for infants that stay in the hotel
Standard room - main room type of the hotel
Status - set if the hotel is hidden or visible in the hotel dashboard
Facilities template - select a facility template from those available, which will allow the setting of the facilities available in the hotel from the Web tab. more information is available at Facilities
Hotel combination - allows for 2 or more hotels to be combined into 1, drawing room allotments from the hotels selected. for more information, please check Hotel Combination
Child price ages - age interval that benefits from the child price from the price list
Child ages for extra bed - age interval for children when taking into account the "extra bed child" from the room; if the age is outside of the interval, children will use an adult extra bed (overrides the age set in the base room type). If nothing is set, the child's ages for extra beds are not taken into consideration.
Adult hotel - sets an age limit preventing guests to book if there is a passenger with the age below limit
Order No. - Tourpaq API, order of the hotels sent to the website
Customise room offer priority - The checkbox allows the user to decide whether they want to use a personalized priority of room types (i.e., by orderId) or let the API decide automatically based on the room configuration (i.e., by number of beds).
Issue voucher - allows for vouchers to be issued
For one way - a hotel used only for one-way transport
Extra Bed Discount Name - Name of the Extra Bed Discount on the ticket and in webbooking
Managed by Availpro - the hotel is using rooms and costs from Availpro
Managed by SkiStar (available if SkiStar Sync is enabled for Company) - allow to automatic daily synchronization of allotment and cost prices for SkiStar accommodations.
SkiStar Resort ID - the resort id set in the SkiStar
Hide as filter on lists - hides the hotel from filters on all lists in the system
Is VisitSun
Custom Hotel Days Booking - enables rooms to be set for Hotel Price Per Day option (A la carte) in Room Types
Uses infant beds - infant will now occupy beds in rooms assigned to the hotel
Customized Stars
Overview
This field allows you to set a custom star rating for the hotel. If specified, the custom rating will be displayed on the ticket instead of the standard star rating.
When a brand defines its own values, these must override the default values. When no brand-specific value is provided, the system automatically falls back to the defaults configured in the Default tab.
This ensures consistent and accurate representation of hotel rating information across all brands using the Elastic API.
The header text for the "Stars" column can also be customized, but only when the Customized Stars field is filled. This setting is located in Users → Brands → Ticket under the name "Customized Star".
Specification
1. Stars
If a brand-specific Stars value is defined, this value will be synced to Elastic.
If the brand-specific Stars value is empty or null, the system will fall back to the Stars value from the Default tab.
2. Customized Stars
If a brand-specific Customized Stars value is defined, this value will be synced to Elastic.
If the brand-specific Customized Stars value is empty or null, the system will use the Customized Stars value from the Default tab.
Summary
Stars
Use brand-specific value
Use Default Stars
Selected value
Customized Stars
Use brand-specific value
Use Default Customized Stars
Selected value
Automatiic Billing
For the autobilling feature, please check Autobilling
Brands
Brand assignment of a hotel is the next thing to do. A user can choose between the availability of a hotel on a brand. It can be used either:
only in the office
only on the internet
both in the office and internet
Room types
The Room Types tab defines the room configuration details for a specific accommodation. It allows users to set up and manage how rooms are categorized, how many beds they contain, and what rules apply to them (such as age restrictions or override options). This section ensures that all room configurations are standardized and properly linked to the accommodation setup for bookings and pricing.
The purpose of this section is to:
Assign the correct room types available for an accommodation (e.g., Single, Double, Family Room).
Define the number of ordinary and extra beds available for both adults and children.
Specify minimum age requirements where applicable.
Allow certain room configurations to be overridden in specific cases.
Accurate configuration here ensures that booking rules, pricing, and capacity limits are applied correctly in the system.
Field Descriptions and Instructions
1. Room Type
Description: Defines the type of room to be configured (e.g., Single Room, Double Room, Suite).
Instruction: Select a room type from the dropdown list. This list is predefined in the system setup.
2. Ordinary Bed Number
Description: Specifies the standard number of beds included in the room.
Instruction: Enter the total number of fixed beds available (e.g., 1 for a single room, 2 for a double room).
Purpose: Used to calculate the total occupancy capacity for the room.
3. Extra Beds Adult
Description: Indicates how many additional beds can be added for adults.
Instruction: Enter the maximum number of extra adult beds that can be added to this room type.
Example: If the room can accommodate one extra bed for an adult, enter 1.
4. Extra Beds Child
Description: Indicates how many extra beds can be added for children.
Instruction: Enter the number of additional child beds that can be provided.
Example: If a cot or extra child bed can be added, enter 1.
5. Minimum Age
Description: Sets the minimum age required for booking or staying in this room.
Instruction: Enter the age limit if applicable (e.g., 18).
Purpose: Helps enforce age-based restrictions (e.g., adult-only rooms).
6. Override
Description: The override check box allows the creation of a child room type specific to that hotel based on the selected room type. The new room type can be edited.
Instruction: Tick the checkbox if you need to override existing rules or capacity settings.
Use Case: For special accommodations or exceptions that differ from the general setup.
The new room will not be displayed in the room dropdown
If mistakes are made when adding a new room, you cannot delete the inserted room, but you can leave it there, since for a room to be booked, it needs allotments and prices.
Hide room - hides the room, available only if there is no allotment for the room
Used for Custom Hotel days - enable prices per day to be created for the room
Usage Example
Select Room Type → Double Room.
Enter Ordinary Bed Number → 2.
Add Extra Beds Adult → 1, Extra Beds Child → 1.
Set Minimum Age → 12 (if required).
Check Override only if this configuration should differ from the general setup.
Save your changes before navigating away.the used either
Allotment
Generate the number of rooms available at the hotel and the period in which they can be used.
To finish the process, press Insert, followed by Generate.
Shared Allotments
Used to sell the same room under different settings and prices. The shared allotment is used for one room to draw its allotment from another existing room in the hotel.
Two room types are needed in the hotel for this feature.
Warning! Only the room above will have real allotment, the other room taking allotment from this one.
Allotments per day
Used for controlling allotments.
The number of available rooms can be set from here by increasing or decreasing the value from the NO. RMS column.
Also, from the transport column, the number of rooms available for the transport can be controlled when there is more than one transport assigned to that room type. See more on the Hotel Allotments/Hotel Allotment Control page.
Disc.Ex.Beds
Used to define the discount received by the passengers that use an extra bed in a room. Please check Extra Bed Discount
Room cost
Used to define the amount paid by the agency to the hotel for the rooms. It is found on the contract between the hotel and agency. Please check Room Cost
Ex. Beds Costs
Used to define the cost of the extra bed paid by the agency. Please check Extra Bed Costs
Special offers
Used to define discounts offered by the hotel to the agency. Please check Room Cost
Photos
From here you can add the photos for the hotel and rooms. Photos can be added for each room type by selecting the room type from the dropdown. All photos appear on the website. Main photo is the photo that will be displayed for the hotel
Web
Used to define the facilities available at the hotel. Must have the Facilities template activated from the Hotel general tab.
Layout
Adds layout to a hotel.
More information is available in Hotel Layout
To use this feature, please contact Tourpaq Support.
Room numbers
Adds numbers to the rooms of a hotel with a layout.
It can only be used if the layout is used.
Communication
Used to configure the sending of lists with bookings made for the hotel.
Please check Hotel Reporting
Deposit
This feature works with Autobilling
FAQ – Hotel creation
What user role can create hotels? Only administrators can create hotels.
What fields are mandatory to create a hotel? Mandatory fields are Code, Name, Resort, Contract type, and Standard room. Without these, the hotel is not saved.
Does supplier information matter? Supplier is not mandatory but is required for hotel setup to work properly. l
What is “Standard room”? Standard room is the hotel’s main room type and is required for creation.
Can I remove a room type once added? You cannot delete a room after adding it. It will remain until it has allotments and prices.
What does the Override option do for rooms? Override creates a hotel-specific version of a base room type that you can edit. It does not remove the original room type.
How does “Hide room” work? Hide room makes the room not visible if it has no allotments.
What is a shared allotment? Shared allotment uses one room’s allotments for another room. Only the primary room has real allotments.
What fields control child and extra bed pricing behavior? Child price ages define the age group for child pricing. Child ages for extra bed set ages for children on an extra bed; outside that group, adult extra bed pricing applies.
Can I change hotel visibility on lists and filters? Yes. The Hide as filter on lists setting hides the hotel from all system filters
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