Destination SMS Mappings

Overview

Use Destination SMS Mappings to set up the messages sent from the Destination app.

These templates are used for both SMS and email.

Good templates help customers get clear and timely updates. For example, order confirmations and arrival messages.

Access

Open E-mail Setup → Destination SMS Mappings.

Messages set here are usually sent automatically.

For emails linked to Excursions, Arrivals, Hotels, and Resorts, the Destination app may replace the default text. This depends on your setup and whether you use custom text.

Purpose

Use this page to:

• Define templates for automatic SMS and email notifications.

• Make sure messages for orders, cancellations, and payments are sent correctly.

• Keep customer communication accurate and consistent.

Overview of template mappings.

Types of SMS/Email Templates

Template types you can configure.

Field Explanation

Template Name (required)

• An internal name for the template.

• Used in the back office only.

• Keep it short and descriptive.

Example: Arrival information – Resort SMS

Template For

Defines when the template can be used.

Available options:

• Order: general booking or order messages.

• Excursion: excursion-related messages.

• Arrival: arrival-day info, welcome messages, and practical details.

• Hotel: hotel messages, like check-in info or reminders.

• Resort: destination or resort-wide messages.

• Pending payment notification: reminders for unpaid or partly paid bookings.

• Cancel order: messages when an order is cancelled.

• Flight Change: flight schedule change messages.

The selected value determines where the template is available and which triggers can use it.

FAQ

Do messages from this page send automatically?

In most setups, yes.

The Destination app uses these templates when the related event happens.

Why does the email text look different from what I wrote here?

For some email types (like Excursions, Arrivals, Hotels, and Resorts), the Destination app may replace the default text.

This can depend on whether you use custom text and how your app is configured.

What should I write in “Template Name”?

Use a name your team will recognize later.

Include the purpose and channel if helpful. For example: “Arrival info – SMS”.

Which “Template For” option should I choose?

Choose the option that matches when the message should be used.

If you are unsure, start with Order for general messages.

Why didn’t a customer receive an SMS or email?

Common reasons:

• The customer has no phone number or email address.

• The wrong template type was used for that situation.

• The app is using a different default text for that message type.