History
Overview
The Booking History section provides a full timeline of actions performed on a booking. It enables users to track who made changes, what was changed, and when—offering complete visibility into the life cycle of a booking.
Purpose
This feature is essential for:
Auditing booking modifications.
Tracing issues or confirming updates.
Ensuring transparency and accountability across teams.
Resolving customer support questions related to changes, payments, or cancellations.
Preconditions
You must have access to a booking that has been created and possibly modified.
Permissions to view booking history are required.
Bookings must have been created or altered within the system to generate a visible history.
Instructions for Use
🔎 Accessing Booking History
Navigate to the Booking Page.
Click on the “Booking History” tab or section.
A chronological timeline will display all key events associated with the booking.
Field-by-Field Breakdown
Field
Description
Booking Creator
The user who originally created the booking, with timestamp.
Booking Details
Name of the service (e.g., hotel, flight), location, check-in/check-out or travel dates.
Booking Date
The exact date the booking was placed.
Confirmation Number
A unique system-generated identifier for the booking. Use this for customer communication and system tracing.
Cost / Payment Info
Total amount paid, breakdown by taxes, fees, deposits, and balance due.
Status
The current state of the booking (e.g., Confirmed, Pending, Cancelled, Refunded).
Modification History
Shows what was changed (e.g., hotel swapped, passenger name edited, dates rescheduled), by whom, and when.
Cancellation Info
If applicable, includes the cancellation date, cancellation reason (if provided), and terms (e.g., penalty applied or full refund).
✅ What You Can Do
Hover over modification entries for detailed tooltips.
Check user actions to monitor staff performance or error tracing.
Cross-reference status changes with payment updates for financial verification.
🧠 Best Practices
Encourage staff to always log meaningful notes or comments when modifying a booking.
Use the confirmation number when reaching out to vendors or internal support.
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