E-tickets Overview
Overview
The E-Tickets Overview page provides a complete summary of all e-ticket emails that have been generated and sent to customers. It allows operational staff and customer service teams to easily:
search for specific bookings
check whether a ticket was sent
view open/failed/successful deliveries
re-send or review e-mails
diagnose issues before departure
This module is essential for ensuring that all travelers receive their flight tickets on time.
Purpose
The page is designed to:
give teams full visibility over all e-ticket communication
provide quick search tools for finding customers who did not receive their ticket
display delivery tracking: sent, opened, confirmed, failed
allow filtering by transport, email type, date, status, or customer information
allow export for audits or operational follow-ups
It centralizes all communication around e-tickets into a single page.
Filters
The filter section allows you to narrow down the list of emails.
Available Filters
Booking number
Search for a specific booking number
Search by customer email address
Sent from / Sent to
Filter based on the date the e-ticket was sent
Transport
Filter by specific transport code(s)
Departure from / Departure to
Filter by passenger departure date
Email Type
Choose the type of e-ticket email (e.g., Thank you for booking, Ticket confirmation)
Status
Filter by status: Sent, Opened, Failed, Confirmed, Not Sent
Hide Confirmed
Hide entries where the customer has already confirmed reading
Show only communication email types
Shows only e-ticket communication templates
All filters can be used simultaneously.
Display / More Filters
The Display button shows/hides additional advanced filter fields. Clear resets all filters.
Table Overview
Each row represents one e-ticket email sent to a customer.
Departure
The passenger’s departure date
Transport
Transport code (airline + routing)
Booking Number
Booking reference number
Email Type
Template used for this ticket (e.g., Thank you for booking)
Customer Name
Passenger name on the booking
Telephone
Customer phone number
Email Address
Destination email
Sent Date
When the email was sent
Opened
Timestamp when customer opened the email
Confirmed
Confirmation received (if confirmation is required)
Failed Status
If sending failed, the reason is displayed
Status
Overall status (sent, failed, not sent, opened…)
Opening an E-Ticket (Preview)
Click on any row to open a preview of the actual e-ticket email that was sent.
This is useful for:
customer support calls
checking if information was correct
verifying branding or attachments
confirming content before re-sending
Export
In the top-right corner, the Export button allows you to download the entire filtered list in Excel format.
Useful for:
documenting delivery issues
auditing communication logs
mass-checks before departure days
sharing with airline or support teams
Summary
The E-Tickets Overview provides:
full visibility of all customer ticket emails
powerful filtering for operational checks
delivery tracking (sent/opened/failed)
email previews for troubleshooting
export for reporting and audit
It is an essential tool for customer service and departure operations.
Workflow
Monitoring sent e-tickets
Users can quickly see which tickets have been sent and their status.
Specific tickets can be searched for using the available filters.
Identifying and handling issues
If an email has a "failed" status, you can check the email address and resend it manually.
If a customer did not receive the email, you can check whether it was opened and acknowledged.
Exporting and Reporting
The list of tickets can be exported for analysis or archiving.
Possible problems and solutions
The email was not opened.
The customer has not checked it out yet.
Contacting the customer for confirmation
"failed" status when sending
Invalid email address or technical problem
Checking and correcting the address, then resending
Email is not confirmed.
The customer did not complete the required action.
Sending a reminder or contacting the customer
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