E-tickets Overview

This page provides an overview of the electronic tickets (E-Tickets) generated and sent to customers. It allows monitoring the status of emails sent with electronic tickets and managing any errors.

1. Main elements of the page

a) Search filters

The user can filter the displayed tickets using the following options:

• Booking number – Allows searching by booking number.

• Email – Allows filtering by customer email address.

• Sent from / Sent to – Filters tickets by the time interval in which they were sent.

• + More filters – Possibility to add additional filters.

  • To use filter "Show only communication email types" you must select "All Brands"

• Clear – Clears all active filters.

• Export – Button that allows downloading the list of tickets in a compatible format (e.g., Excel, CSV).

b) Main Table – E-Ticket List

The table displays essential details about each ticket submitted, including the following columns:

Coloana	Descriere
Departure	Departure date associated with the ticket.
Transport	Transport Code of the means of transport used.
Booking Number	Number of the reservation associated with the ticket.
Email Type	Type of email sent (e.g. confirmation, cancellation, update, payment reminder).
Customer Name	Name of the customer who made the reservation.
Telephone	Customer's telephone number.
Email Address	Email address where the ticket was sent.
Sent Date	Date and time the email was sent.
Opened	Indicates whether the email was opened by the customer.
Confirmed	Confirms whether the ticket was processed correctly.
Failed Status	Displays any sending errors.
Status	Final status of the email (e.g. "sent", "failed").

2. Workflow

1. Monitoring sent e-tickets

   • Users can quickly see which tickets have been sent and their status.

   • Specific tickets can be searched for using the available filters.

2. Identifying and handling issues

   • If an email has a "failed" status, you can check the email address and resend it manually.

   • If a customer did not receive the email, you can check whether it was opened and acknowledged.

3. Exporting and Reporting

   • The list of tickets can be exported for analysis or archiving.

3. Possible problems and solutions

Issue	Possible cause	Solution
The email was not opened.	The customer has not checked it out yet.	Contacting the customer for confirmation
"failed" status when sending	Invalid email address or technical problem	Checking and correcting the address, then resending
Email is not confirmed.	The customer did not complete the required action.	Sending a reminder or contacting the customer