Comments

Overview

The Comments section in Tourpaq Office is where you add booking comments and PDF attachments. Use it for internal notes, customer-facing ticket text, guide/airport list messages, and finance notes. You can also upload ticket attachments (PDF) and internal attachments.

Purpose

• Add important contextual information or instructions related to the booking.

• Attach relevant documents (PDFs) to tickets.

• Communicate with customers, guides, or internal teams through specific comment types.

• Track financial notes linked to the booking in finance modules.

Preconditions

• You must be inside an existing booking to add or view comments.

• Attachments must be PDF files before you upload them.

Instructions & Field Descriptions

Important

• Always click the Save button after entering or uploading any comment or attachment.

• Attachments must be in PDF format.

• Ticket attachments will only appear after printing or previewing the ticket.

• Internal comments and attachments do not appear on customer-facing documents.

FAQ

Which comments are visible to the customer?

The following are customer-facing on the ticket:

• Hotel Text – shown on hotel lists and printed on the customer’s ticket.

• To the customer – printed on the customer’s ticket.

• Ticket Attachments – PDF files printed at the end of the ticket.

All other comment types (Internal Text, Internal Attachments, Economy Text, Destination/Guides Text) are not shown on the customer’s ticket.

What is the difference between “Hotel Text” and “To the customer”?

• Hotel Text appears both on internal hotel lists and on the customer’s ticket.

• To the customer appears only on the customer’s ticket and is typically used for short, customer-specific information.

Use Hotel Text when the same information is relevant to hotel/operations and the customer. Use To the customer when the message is only for the traveller.

How can I make sure guides see specific information, but customers do not?

Use Destination/Guides Text for information that should be visible on guide and airport lists only (for guides and transport staff). Combine this with Internal Text for additional internal notes that should not appear in any external list or on the ticket.

Which comments affect finance-related overviews?

Only Economy Text is used in the finance context described on this page. These notes appear in Negative Balances and Unpaid Bookings reports and are meant to help finance users understand the background behind outstanding amounts or special payment agreements.