Comments
Overview
The Comments section is designed to capture various notes and documents related to a booking. These comments and attachments serve different purposes and audiences — from internal use only, to customer-facing messages and financial notes.
Purpose
Add important contextual information or instructions related to the booking.
Attach relevant documents such as PDFs to tickets.
Communicate with customers, guides, or internal teams through specific comment types.
Track financial notes linked to the booking in finance modules.
Preconditions
You must be inside an existing booking to add or view comments.
Attachments must be PDF files for upload.
Instructions & Field Descriptions
Comment Type
Description & Behavior
Visibility
How to Add / Use
Hotel Text
Text shown on hotel lists and printed on the customer’s ticket.
Customer & Hotel Lists
Write text → Save → Appears on hotel lists and tickets.
To the customer
Text shown on ticket
Ticket
Write text ->Save -> Verify the ticket.
Ticket Attachments
PDF file attached to the customer’s ticket. Attached files will appear at the end of the printed ticket.
Customer (on ticket)
Click Upload Attachments → Add title →Add the PDF file -> Save → Print ticket to view attachment at end.
Internal Text
Notes visible only inside the booking’s comments section for internal staff reference.
Internal only
Enter text → Save → Viewable only by staff.
Internal Attachments
PDF file attached internally, not shown anywhere outside comments section.
Internal only
Upload PDF → Click to view inside comments only.
Economy Text
Notes related to payments/financials that appear in Negative Balances and Unpaid Bookings reports.
Finance module
Add text → Save → Visible in finance-related reports.
Destination/Guides Text
Appears on guide and airport lists to inform guides or transport staff.
Guides & Transport Teams
Enter text → Save → Shown on guide and airport lists.
Important
Always click the Save button after entering or uploading any comment or attachment.
Attachments must be in PDF format.
Ticket attachments will only appear after printing or previewing the ticket.
Internal comments and attachments do not appear on customer-facing documents.
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