Comments

Overview

The Comments section is designed to capture various notes and documents related to a booking. These comments and attachments serve different purposes and audiences — from internal use only, to customer-facing messages and financial notes.

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Purpose

• Add important contextual information or instructions related to the booking.

• Attach relevant documents such as PDFs to tickets.

• Communicate with customers, guides, or internal teams through specific comment types.

• Track financial notes linked to the booking in finance modules.

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Preconditions

• You must be inside an existing booking to add or view comments.

• Attachments must be PDF files for upload.

Instructions & Field Descriptions

Comment Type	Description & Behavior	Visibility	How to Add / Use
Hotel Text	Text shown on hotel lists and printed on the customer’s ticket.	Customer & Hotel Lists	Write text → Save → Appears on hotel lists and tickets.
Ticket Attachments	PDF file attached to the customer’s ticket. Attached files will appear at the end of the printed ticket.	Customer (on ticket)	Click Browse → Select PDF → Add title → Save → Print ticket to view attachment at end.
Internal Text	Notes visible only inside the booking’s comments section for internal staff reference.	Internal only	Enter text → Save → Viewable only by staff.
Internal Attachments	PDF file attached internally, not shown anywhere outside comments section.	Internal only	Upload PDF → Click to view inside comments only.
Economy Text	Notes related to payments/financials that appear in Negative Balances and Unpaid Bookings reports.	Finance module	Add text → Save → Visible in finance-related reports.
Destination/Guides Text	Appears on guide and airport lists to inform guides or transport staff.	Guides & Transport Teams	Enter text → Save → Shown on guide and airport lists.

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Important

• Always click the Save button after entering or uploading any comment or attachment.

• Attachments must be in PDF format.

• Ticket attachments will only appear after printing or previewing the ticket.

• Internal comments and attachments do not appear on customer-facing documents.