Comments

Overview

The Comments section is used to capture notes and documents related to a booking. These comments and attachments can target different audiences – from internal staff only, to customer-facing information, guide instructions, and finance-related notes.

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Purpose

• Add important contextual information or instructions related to the booking.

• Attach relevant documents (PDFs) to tickets.

• Communicate with customers, guides, or internal teams through specific comment types.

• Track financial notes linked to the booking in finance modules.

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Preconditions

• You must be inside an existing booking to add or view comments.

• Attachments must be PDF files before you upload them.

Instructions & Field Descriptions

Comment Type	Description & Behavior	Visibility	How to Add / Use
Hotel Text	Text shown on hotel lists and printed on the customer’s ticket.	Customer & Hotel Lists	Write the text → click Save → it appears on hotel lists and tickets.
To the customer	Text printed on the customer’s ticket.	Ticket	Write the text → click Save → preview or print the ticket to verify the text.
Ticket Attachments	PDF file attached to the customer’s ticket. Attachments appear at the end of the printed ticket.	Customer (on ticket)	Click Upload Attachments → add a title → select the PDF file → click Save → print/preview ticket.
Internal Text	Notes visible only inside the booking’s Comments section for internal staff reference.	Internal only	Enter the text → click Save → visible only to internal users.
Internal Attachments	PDF file attached internally, not shown anywhere outside the Comments section.	Internal only	Upload the PDF file → click to open it from the Comments section.
Economy Text	Notes related to payments/financials that appear in Negative Balances and Unpaid Bookings reports.	Finance module	Enter the text → click Save → visible in finance-related reports.
Destination/Guides Text	Text that appears on guide and airport lists to inform guides or transport staff.	Guides & Transport Teams	Enter the text → click Save → shown on guide and airport lists.

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Important

• Always click the Save button after entering or uploading any comment or attachment.

• Attachments must be in PDF format.

• Ticket attachments will only appear after printing or previewing the ticket.

• Internal comments and attachments do not appear on customer-facing documents.

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FAQ

Which comments are visible to the customer?

The following are customer-facing on the ticket:

• Hotel Text – shown on hotel lists and printed on the customer’s ticket.

• To the customer – printed on the customer’s ticket.

• Ticket Attachments – PDF files printed at the end of the ticket.

All other comment types (Internal Text, Internal Attachments, Economy Text, Destination/Guides Text) are not shown on the customer’s ticket.

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What is the difference between “Hotel Text” and “To the customer”?

• Hotel Text appears both on internal hotel lists and on the customer’s ticket.

• To the customer appears only on the customer’s ticket and is typically used for short, customer-specific information.

Use Hotel Text when the same information is relevant to hotel/operations and the customer. Use To the customer when the message is only for the traveller.

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How can I make sure guides see specific information, but customers do not?

Use Destination/Guides Text for information that should be visible on guide and airport lists only (for guides and transport staff). Combine this with Internal Text for additional internal notes that should not appear in any external list or on the ticket.

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Which comments affect finance-related overviews?

Only Economy Text is used in the finance context described on this page. These notes appear in Negative Balances and Unpaid Bookings reports and are meant to help finance users understand the background behind outstanding amounts or special payment agreements.