Economics

Manage booking payments in Tourpaq Office Economics. Track deposit and instalments, due dates, payment status, refunds (Release payment), and take card, gift card, or cash payments.

Overview

The Economics tab in Tourpaq Office is the booking’s payment overview. Use it to track deposit and other payment instalments, monitor due dates and payment status, and flag a booking for refund using Release payment.

It also contains finance-related booking metadata (account/branch references, update history, web access password) and shortcuts to take card, gift card, or cash payments (if enabled).

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Purpose

This section helps users:

• Track all stages of booking payment (deposit, second payment, rest).

• Monitor due dates and current payment statuses.

• Record cancellation and update history.

• Access customer account and registration information.

• Process payments via card, gift card, or cash.

• Enable refunds through the release payment option.

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Preconditions

Before using this section:

• The booking must exist and be open (unless reviewing cancellation data).

• The user must have permission to view financial data and process payments.

• A customer account should be assigned during booking creation or updated manually.

• Payment methods must be configured in the system (for the payment window to function).

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Using Economics

Payment breakdown

The payment process is typically divided into up to three stages.

Deposit

Field	Description
Deposit to pay	The total deposit amount required for the booking.
Deposit paid	The amount already paid from the deposit.
Deposit due date	The deadline for paying the full deposit.

Second payment

Field	Description
Second payment to pay	The required second payment (if applicable).
Second payment paid	The amount received from the second payment.
Second payment due date	The deadline for the second instalment.

Rest of payment

Field	Description
Rest of payment to pay	Remaining balance after previous instalments.
Rest of payment paid	Amount paid toward the remaining balance.
Rest of payment due date	Deadline to finalize the rest of the payment.

These values are usually calculated from the payment rules configured for the Brand (deposit rules, payment rate rules, etc.).

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Release payment

• A checkbox or action to allow money to be returned to the customer (typically used in cancellation scenarios or manual refund cases).

• Once enabled, it marks the booking as eligible for refund through the system.

• Actual refund posting is handled via your normal Payment Registration or finance process.

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Other financial and metadata fields

Field	Description
Internet password	Temporary password generated for the customer to log into the web booking portal.
Cancellation date	The official cancellation date, shown only if the booking has been cancelled.

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Last booking update info

This block provides traceability by showing:

• Username of the last person who modified the booking.

• Date of the last update.

• Time (hour and minute) of the last update.

Use this to identify who changed payment terms, due dates, or other financial details.

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Customer & accounting information

Field	Description
Branch (registration number)	ID representing the agency branch that registered the booking.
Account (customer account)	Internal account reference used for payment tracking and customer records.

These values are important for finance and reporting, especially when exporting data or reconciling payments.

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Payment actions

In the Economics area you will find links/buttons for processing payments. These open a new window or modal to complete the transaction securely.

Available payment methods

• Card – Credit or debit card transactions.

• Gift card – Apply a gift voucher code.

• Cash – Manual recording of a physical cash payment.

Note: These links rely on system configuration and open a secure pop‑up for completing the transaction. Ensure pop‑ups are not blocked in your browser.

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Other fields and actions

• Web Booking – Redirects to the web booking page for the selected booking/customer.

• Save – Saves the information and changes made in the Economics tab.

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Best practices

• Always verify due dates before initiating a payment or promising anything to the customer.

• If refunding, confirm with a supervisor before activating Release payment.

• Ensure the customer's email and phone are updated to avoid web access issues (e.g. for Internet password use).

• Use the last update info to trace who made financial changes if there are questions or disputes.

Economics: payment stages, due dates, and payment actions.

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FAQ

1. Why are some payment fields (second payment or rest) empty or zero?

This usually means that the payment rules for the Brand only define certain stages (for example, only deposit + rest, without a second payment). It can also happen if:

• The booking is fully paid and remaining stages are no longer relevant, or

• The payment rules were changed after the booking was created.

Check your Brand’s deposit rules and payment rate rules if the structure looks unexpected.

2. Can I edit due dates and amounts directly in Economics?

Depending on your permissions, you may be able to adjust due dates or amounts. Keep in mind:

• Changes here can affect reminders, exports, and financial reporting.

• Your organisation may require that changes to payment structure are approved or only done by finance.

Always follow internal procedures before changing payment terms.

3. What does “Release payment” actually do?

Release payment marks the booking as eligible for refund. It does not automatically send money back to the customer. You still need to:

• Register the refund in Payment Registration (or your payment provider), and

• Follow your internal refund workflow.

Use this flag when you intend to return money, for example after cancellations handled under your cancellation rules.

4. I cannot open the card payment window – what should I check?

If the card payment window does not open:

• Make sure your browser allows pop‑ups from Tourpaq.

• Confirm that payment methods are correctly configured for the Brand.

• Check if there are any ad‑blockers or browser extensions blocking the window.

If the issue persists, contact your internal IT/support to check the payment configuration.

5. How does Economics relate to Payment Registration and Finance?

• Economics shows the planned payment structure and current status for an individual booking.

• Payment Registration and finance tools handle the actual posting of payments, imports, and refunds.

If there is a mismatch between Economics and financial reports, verify:

• That all payments and refunds are correctly registered, and

• That the booking’s payment structure (deposit, second, rest) matches your company’s payment rules.