Don't sent ticket option

Overview

The "Don't Send Ticket" checkbox is a control feature on the New Booking page that allows users to temporarily suppress automatic "Update booking" emails when making changes to a booking.

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Purpose

• To prevent customers from receiving multiple notification emails during internal or batch changes.

• To allow agents to control when communication is sent after modifications.

• Useful for correcting details, adding extras, or testing changes without notifying the customer each time.

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Preconditions

• The booking must already be in "OK" status (confirmed).

• A change must be triggered on the booking, such as adding a product or modifying passenger details.

• The user must have editing rights on the booking.

Field Description

Field	Description
Don't Send Ticket	A checkbox that appears after changes to a booking already in OK status. If checked, Update Booking emails will not be sent upon saving.

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Behavior & Logic

1. The checkbox only appears when a change is made to a booking in OK status (e.g., adding a product).

2. When enabled (checked), it suppresses the “Update booking” email that would normally be sent upon saving the booking.

3. If the checkbox is not checked, the update email will be sent automatically upon saving.

4. After the booking is saved and the changes are applied:

   • The checkbox resets (disables automatically).

   • The user must re-check it again for each future change if they want to suppress further update emails.

5. This checkbox does not affect flight change emails, which are always sent as normal.

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Instructions

1. Go to a booking that is already in OK status.

2. Make a change (e.g., add a product, edit passenger info).

3. The "Don't Send Ticket" checkbox will now appear.

4. To prevent an update email from being sent:

   • Check the box before saving.

5. Click Save to apply the changes.

6. If you make additional changes later, you must re-enable the checkbox before saving again.

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Use Case Example

• You add a meal supplement to a confirmed booking and do not want the customer to be notified yet.

• You check the "Don't Send Ticket" box before clicking Save.

• No email is sent to the customer.

• Later, you adjust the passenger's address without enabling the checkbox. This time, the update email will be sent.