Don’t send ticket option

Overview

The “Don’t Send Ticket” checkbox is a control on the booking page used to suppress the automatic “Booking updated / Update booking” email that can be triggered when you save changes on a confirmed booking.

This is useful when you need to make several internal adjustments and want to avoid sending multiple emails (often with ticket/documents) to the customer.

Purpose

• Prevent customers from receiving multiple update emails while you work on a booking.

• Let agents control when the customer should be notified about changes.

• Useful for internal corrections (names, contact details), adding/removing extras, or batch updates.

Preconditions

• The booking must be in OK status.

• You must make a change that would normally trigger a booking update email (for example: adding a product or changing booking-relevant details).

• You must have permission to edit the booking.

Field description

Behavior & logic

1. If you check the “Don’t send ticket” box and then Save, the system does not send an automatic email.

2. After saving:

• The check box is reset.

• You must check it again for any later changes where you also want to suppress the update email.

1. This option does not affect flight change emails (those are handled separately and are sent as normal).

How to use

1. Create or open an existing booking.

2. Make your changes.

3. If you do not want an automatic email to be sent:

• Check Don’t Send Ticket.

1. Click Save.

Verify what was sent

To confirm whether an email was sent for the booking, open the booking’s E‑mails tab and review the log.

Use case example

• You add a meal supplement to a confirmed booking, but you do not want the customer to receive an update email yet.

• You tick Don’t Send Ticket and click Save.

• The booking is updated, but the automatic update email is suppressed.

• Later, when everything is finalized, you can send the correct documents/ticket through your normal ticket/email workflow (for example via Print Tickets, depending on your setup).

FAQ

1. What exactly is suppressed by “Don’t Send Ticket”?

It suppresses the automatic booking update email (often named Booking updated or Update booking) that may be triggered when saving changes on an OK booking.

2. Why does the checkbox only appear sometimes?

Because it normally appears only when:

• The booking is already OK, and

• You made a change that the system recognizes as update‑relevant.

3. Does it stop flight change emails?

No. Flight change notifications are handled separately and are sent as normal.

4. Does it stop me from printing or sending tickets manually?

No. It only suppresses the automatic update email on save. Manual ticket sending/printing is separate (see Print Tickets).

5. Does the checkbox stay enabled for future changes?

No. It resets after you save. If you want to suppress emails again later, you must tick it again before saving.

6. How can I confirm whether an email was sent or not?

Open the booking’s E‑mails tab and check the email log (type, sent date, and recipient address).