Don't sent ticket option
Overview
The “Don’t Send Ticket” checkbox is a control on the booking page used to suppress the automatic “Booking updated / Update booking” email that can be triggered when you save changes on a confirmed booking.
This is useful when you need to make several internal adjustments and want to avoid sending multiple emails (often with ticket/documents) to the customer.
Purpose
Prevent customers from receiving multiple update emails while you work on a booking.
Let agents control when the customer should be notified about changes.
Useful for internal corrections (names, contact details), adding/removing extras, or batch updates.
Preconditions
The booking must be in OK status.
You must make a change that would normally trigger a booking update email (for example: adding a product or changing booking-relevant details).
You must have permission to edit the booking.
Field description
Don’t Send Ticket
When checked, the system will not send the automatic booking update email when you save the booking. The checkbox typically appears only after you make a change on a booking in OK status.
Behavior & logic
The checkbox is shown only after a change is detected on a booking in OK status.
If you check the box and then Save, the system suppresses the automatic Booking updated / Update booking email for that save.
If you do not check the box, the booking update email can be sent automatically (depending on your email configuration and what was changed).
After saving:
The checkbox is reset.
You must check it again for any later changes where you also want to suppress the update email.
This option does not affect flight change emails (those are handled separately and are sent as normal).
This setting is about email sending. It does not undo or prevent the booking changes themselves, and it does not “lock” ticket generation.
How to use
Open a booking in OK status.
Make your changes.
When the Don’t Send Ticket checkbox appears, decide whether the customer should be notified right now.
If you do not want an automatic update email to be sent:
Check Don’t Send Ticket.
Click Save.
Verify what was sent
To confirm whether an email was sent for the booking, open the booking’s E‑mails tab and review the log.
Use case example
You add a meal supplement to a confirmed booking, but you do not want the customer to receive an update email yet.
You tick Don’t Send Ticket and click Save.
The booking is updated, but the automatic update email is suppressed.
Later, when everything is finalized, you can send the correct documents/ticket through your normal ticket/email workflow (for example via Print Tickets, depending on your setup).
FAQ
1. What exactly is suppressed by “Don’t Send Ticket”?
It suppresses the automatic booking update email (often named Booking updated or Update booking) that may be triggered when saving changes on an OK booking.
2. Why does the checkbox only appear sometimes?
Because it normally appears only when:
The booking is already OK, and
You made a change that the system recognizes as update‑relevant.
3. Does it stop flight change emails?
No. Flight change notifications are handled separately and are sent as normal.
4. Does it stop me from printing or sending tickets manually?
No. It only suppresses the automatic update email on save. Manual ticket sending/printing is separate (see Print Tickets).
5. Does the checkbox stay enabled for future changes?
No. It resets after you save. If you want to suppress emails again later, you must tick it again before saving.
6. How can I confirm whether an email was sent or not?
Open the booking’s E‑mails tab and check the email log (type, sent date, and recipient address).
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