Flight change

Overview

The Flight Change System automatically detects and manages updates to flight details such as departure times, arrival times, and flight numbers. It ensures passengers are notified about flight modifications and provides tracking for unconfirmed notifications.

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Automatic Flight Change Generation

A flight change is automatically created when any of the following occur:

• The departure time or arrival time is edited.

• The flight number is changed.

Each flight change is categorized by magnitude and direction based on the time adjustment.

Category	Description
Tiny / Small / Large	Classification based on configurable time intervals.
Sooner / Later	Indicates whether the flight was moved earlier or delayed. Example: A 10-minute delay → Tiny Later

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Queue Management

• Each flight change is queued in the Flight Change System.

• Flight changes must be manually released or dropped by the user.

• If the same flight is edited multiple times, multiple flight changes are queued. The user must manually delete duplicate entries.

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Overview and Filtering

The system provides a detailed overview of destinations and flight changes, with multiple filtering options to help users manage and locate specific updates easily.

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Guest Communication Process

1. When a flight change is submitted, a notification email is sent to the guest.

   • The email contains a confirmation link for the guest to acknowledge the change.

2. If the guest does not confirm receipt, the system will:

   • Resend the email several times.

   • Then, send an SMS reminder asking the guest to check their email and confirm the change.

3. Within the system, it is easy to identify guests who have not yet confirmed receipt.

4. If no confirmation is received after multiple attempts, the flight change is forwarded to a service email, allowing the team to take further action (such as calling the passenger).

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Customer Outcome

• Ensures transparent communication with passengers regarding flight schedule updates.

• Reduces manual workload by automating detection, notification, and follow-up processes.

• Enables efficient tracking and intervention when guests fail to confirm flight changes.

Filter Section (Top Panel)

Field Name	Description
Departure Gateway	Dropdown to filter by the origin airport of the flight.
Arrival Gateway	Dropdown to filter by the destination airport.
Flight No.	Text field to search for a specific flight number.
Type of Change	Dropdown to filter by the nature of the flight change.
Status	Dropdown to filter by the current status of the change (e.g., Queued, Sent).
Airline	Dropdown to filter flights by airline.
Booking	Text field to search by booking number.
Transport	Dropdown to filter by transport identifier or vehicle.
Departure Date	Calendar picker to select the flight's departure date.
Created Date	Calendar picker to select when the change record was created.
Departure Time	Time selector to narrow results by flight departure time.
Show confirmed	Checkbox to show the confirmed changes.
Show dropped	Checkbox to show the dropped changes.
Display	Button to apply current filter settings.
Clear	Button to reset all filters (with count of active filters).

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Table Columns

Column Name	Description
Created	Date when the flight change entry was created.
Booking	The booking that is affected by the flight change (link to the booking)
Transport	The transport that is affected by the flight change (Link to the actual transport)
Airline	Name of the airline operating the flight.
Flight No.	The flight number for the flight that has a flight change.
Departure Gateway	The airport or location from where the flight departs.
Departure	The departure time in the local time of the departure airport
Arrival Gateway	The destination airport or location of the flight.
Arrival Time	Scheduled arrival time at the destination.
Type	Description of the flight change (e.g., “Flight Change Small Later”, “Tiny Later”).
Status	Current status of the flight change process (e.g., Queued, Sent, Resend Second).

The flight change sent uses different templates depending on the type of change. This allows the company to decide the content based on the type of change.

When Send or Send SMS is selected, the flight change will be sent at once, independently of the Hour to send in the template.