Internal logs

Overview

Internal logs show a history of what people did in Tourpaq.

Use it when you need to see who changed something. It also helps you understand what happened and when.

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Where to find it

Go to Setup → Internal Logs.

Only admins can open this page.

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How to use it

1

Pick a time period

Choose a start date and end date.

This is the fastest way to narrow results.

2

Add filters (optional)

Filter by:

• Agency/Brand (only show actions for one part of the business)

• User (only show actions by one person)

• Action type (only show a certain kind of activity)

3

Review the list

Look for the item you need.

Use the date and the username to confirm what happened.

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What you can look up

Internal logs can include many types of actions, for example:

• Exports (financial files, hotel lists)

• Hotel messages sent from the system

• Customer merges

• Changes to discounts or products

• Changes to room types or extra bed discounts

If you get too many results, start with a shorter date range.

Then add a user filter.

Tips

• Use Internal logs when a colleague says “I didn’t change it”.

• Check the date range first if you see no results.

• Export the list if you need to share it internally.

FAQ

Who can see Internal logs?

Only admins can access Internal logs.

Why don’t I see any results?

Your date range may be too narrow.

Try a wider range and clear extra filters.

Why do I see so many entries?

Internal logs can record a lot of activity.

Filter by user and a shorter date range.

Can I undo a change from Internal logs?

No. Internal logs are read-only.

To fix something, change it back in the relevant screen.

Should we check Internal logs regularly?

Yes, if you often troubleshoot issues.

It can also help you spot unusual activity early.