E-mails
Overview
The Emails section provides a log of all system-generated emails sent for a specific booking. This includes confirmation emails, travel documents, reminders, and any other communication automatically dispatched by the system.
Purpose
This feature allows users to:
View every email sent to the customer related to the booking.
Confirm that communications were sent successfully and when.
Review the exact content delivered to the customer.
Preconditions
The booking must be saved and contain at least one sent email.
System-generated emails must be enabled/configured.
You must have the appropriate permissions to view booking communication logs.
Instructions
🔎 Accessing the Emails Section
Open the relevant booking.
Navigate to the Emails tab or section within the booking details.
📋 Email Log Fields
Email Type
Describes the nature of the email (e.g., Booking Confirmation, Ticket Email, Payment Reminder).
Sent Date
Displays the exact date and time the email was sent.
Sent Address
The email address to which the message was delivered.
View Email
Click this option to open the full email body, including all message content sent to the customer.
❗ Notes
This section is read-only. Emails cannot be resent or modified from this interface.
If no emails are listed, it may indicate a system issue or that no communications have been triggered yet.
For email delivery issues, consult the system's notification log or IT support.
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