Warning notification rules

Can be accessed from E-mail Setup / Warning Notification Rules

This features allows the sending of warning emails or sms to a certain user according to a series of rules.

There are 3 tabs for the Feature:

• Warning Notification Rules

• Warning Contacts

• Warning Sent from E-mail

Warning Contacts

In here a user can be created that will receive the warning e-mails or SMS.

Warning sent from e-mail

In here the sending e-mail address can be personalized. All e-mails will appear as sent from the address inserted.

Warning Notification Rules

In here rules can be set for each user regarding what notification types he can receive.

The warnings are:

• Informational ->

• HotelReporting Service - Smtp Error -> Warns the user about an issue that has occured when sending an e-mail from Hotel Communication

• HotelReporting Service - Other Errors ->

• ExtraReporting Service - Smtp Error -> Warns the user about an issue that has occured when sending an e-mail from Extra Communication

• ExtraReporting Service - Other Errors ->

• TransportReporting Service - Ftp Error ->

• TransportReporting Service - Smtp Error -> Warns the user about an issue that has occured when sending an e-mail from Transport Communication

• TransportReporting Service - Other Errors ->

• Mailer Helper - Error ->

• Services Watcher - Warning ->

• Update GDS status from TKQ to TKOK Service -> Lets the user know that a GDS booking status has been changed from TKQ to TKOK

• Unable to configure GDS flight -> Warns about issues to a certain GDS transport when configuring flights

• Unable to check PNR -> Warns when the reservation to Travelport isn't found for the booking or something is wrong with the flights from Travelport

• Unable to change Time Changes -> Warns when flight changes weren't performed in Tourpaq for GDS bookings when flight times have been changed by Travelport

• ExtraSupplierReporting Service - Smtp Error -> Warns the user about an issue that has occured when sending an e-mail from Extra Supplier Communication

• ExtraSupplierReporting Service - Other Errors ->

• No Running GDS flights Service -> Warns about issues that prevented the Flight Configuration service from running the previous night for GDS transports

• Unable to submit WebBooking to Travelport -> Warns about issues when submitting GDS bookings created on webbooking to Traveport

• FewerGDSFlight -> When a Dynamic Transport has 10% less flights then the previous day, a warning is sent to inform the user that changes may have been made to the settings of the transport

• QueuemanagementGDS -> Lets the user know that there are GDS bookings that require attention due to time changes from Travelport

• Success to change Time Changes - Lets the user know that Flight Changes have been made by Travelport and they have been also made in Tourpaq

• Failed to sent email due to missing attachment -> Warns about emails containing tickets not beeing sent to guests due to missing files either from Ticket Attachments, extras, hotels or transports

• Unable to Generate Price List Per Day -> Warns about pricelists used for ALC settings not being created

• Success to submit WebBooking to Travelport ->Lets the user know that GDS bookings created from webbooking have been submitted to Travelport

• Bookings in Error Status -> Sends an e-mail containing bookings in error status if the bookings are in that status for more than 1 hour.

• Connected Hotel Error -> Sends an email if to contact assigned, if Error is thrown due to no response from D-Edge API. Every 6 hours, if no request is received from D-Edge and D-Edge API doesn't respond. Will be displayed also on Dashboard/Notification/Warnings