Web Customer Center
Overview
The Web Customer Center section in Tourpaq controls the customer-facing content displayed during the web booking flow.
This section allows you to define informational texts and behavioral rules that appear to end customers when they book packages online. The content configured here is visible in the Web Customer Center & Web Booking interface and directly affects how products, services, and extras are presented.
This area is content-driven and does not control pricing logic or availability. It controls how information is communicated and how extras are preselected during booking.
Purpose
The purpose of the Web Customer Center configuration is to:
Provide clear and structured information to customers during booking
Reduce customer confusion by explaining transfers, insurance, tours, and pickup details
Standardize communication across products
Control how extras are automatically selected in web bookings
Improve conversion by guiding customer decisions
Correct configuration ensures consistency between operational setup and customer expectations.
Field-by-Field Explanation
Below is a description of each section visible in the Web Customer Center.
1. Party Package
Purpose Used to describe what is included in a party package or special themed package.
What to include
Description of inclusions
Important restrictions
Target audience
Any operational limitations
Customer impact Displayed in the booking flow when a party package is selected. Helps customers understand what they are purchasing.
2. Transfer
Purpose Explains how transfers work for the selected destination or product.
What to include
Meeting point details
Transfer type (shared or private)
Timing information
Special instructions for arrival
Exceptions or additional costs
Customer impact Visible during booking and in customer documentation. Reduces transfer-related support cases.
Always verify operational accuracy with the transport setup.
3. Insurance
Purpose Describes the standard travel insurance offered in the booking flow.
What to include
Coverage overview
Claims process summary
Legal references if required
4. Cancellation Insurance
Purpose Explains the cancellation protection product.
What to include
Coverage scope
Valid cancellation reasons
Refund conditions
Important exclusions
Customer impact Helps customers understand refund eligibility before purchase.
5. Tours
Purpose Describes optional excursions or activities available at the destination.
What to include
General information about excursions
Booking process
Whether prebooking is required
Age or participation restrictions
Customer impact Encourages upselling and clarifies how excursions are handled.
6. PickupPoint
Purpose Defines instructions regarding pickup locations for transfers or tours.
What to include
Default pickup location
Communication process if pickup varies
Special hotel-specific conditions
Customer impact Reduces confusion at arrival or excursion departure.
7. Extras Selection on Web Booking
This section controls how extras are automatically selected during booking.
Available options:
Default
System behavior follows standard configuration without automatic price prioritization.
Select cheapest
The system automatically preselects the lowest priced extra option.
Used when:
You want price optimization
Multiple similar extras exist
Select the most expensive
The system automatically preselects the highest priced extra option.
Used when:
Premium upgrade strategy is desired
Upsell optimization is a priority
Add an Image to a Section in Web Customer Center
Overview In the Web Customer Center, each section (for example Party Package, Transfer, Insurance, Tours, etc.) can contain an image. This image is displayed to customers and helps visually represent the service or product offered in that section.
Purpose Adding an image improves the presentation of the section and helps customers quickly understand the type of service associated with it.
Steps to Add an Image
Open Web Customer Center.
Locate the section where you want to add an image (for example, Party Package, Transfer, Insurance).
Click the Edit icon (pencil) on the right side of the section.
In the edit window:
Locate the Image Upload field.
Click Upload or Choose File.
Select the image from your computer.
Save the changes.
After saving, the image will be associated with that section and will be displayed in the Web Customer Center interface.
Supported Image Formats
The system only accepts the following file formats:
.jpg
.gif
.png
.bmp
If a file with a different format is uploaded, the system will display the following warning message:
This file format is not supported. Please upload an image file with one of the following extensions: jpg, gif, png, bmp.
In this case, the file will not be uploaded and the user must select a supported image format before saving.
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