Missed Payments

Find failed payment attempts in Tourpaq Office. Filter by agency, payment method, and date. Retry placement, move payments to the right booking, or hide entries.

Overview

The Missed Payments page lists payment attempts that were not successfully processed or recorded in Tourpaq. It helps finance and support teams find these payments, understand what happened, and take action (for example: retry, move, or hide entries).

Missed Payments: find failed payment attempts, then retry placement, move the payment to the correct booking, or hide the entry.

What this page is for

Use this page to:

• Detect failed payment captures or mismatched transactions (payment gateway status issues)

• Investigate the payment details (method, amount, transaction code, status)

• Correct the situation by retrying the booking/payment or moving the payment to the correct booking

• Keep the list tidy by hiding entries that are no longer relevant

Available actions can depend on your permissions.

Filters (narrow down the list)

At the top of the page you can filter the results:

• Agency: show payments for a specific agency.

• Payment Method: show payments for a specific method (for example, credit card or bank transfer).

• Payment Start / Payment End: show payments attempted within a specific date range.

• Show Hidden: include entries that have been hidden.

• Clear: reset all filters.

Payment list (table)

Each row is one missed payment attempt.

Actions

The ACTIONS column contains icons you can use to manage a payment entry:

• Hide the payment entry

• Retry place booking

• Retry place payment

• Move payment to another booking

• View Tourpaq booking offer

• View WebBooking offer

Columns (what the fields mean)

Column	What it shows
PAYMENT NO	Unique identifier for the payment entry.
PAYMENT METHOD	The method used (for example, card or bank).
AMOUNT	The payment amount.
DEBITS	Identifier related to the debit transaction.
TRANSACTION CODE	Transaction code assigned by the payment system.
STATUS CODE	Technical status returned by the payment gateway (for example, “Capture Completed”).
PAYMENT STATUS	Descriptive payment status (often mirrors the status code).
AGENCY	Responsible agency.
CUSTOMER	Customer connected to the payment attempt.
BOOKING ID	Booking reference number linked to the payment (if available).
PAYMENT DATE	Date the payment was attempted.
REASON	Why the payment failed (if available).

Typical workflow

1

1) Find the payment entry

Use Agency, Payment Method, and Payment Start / Payment End to narrow the list.

2

2) Review the payment details

Check fields like Payment No, Transaction Code, Status Code, Payment Status, Booking ID, and Reason.

3

3) Choose the next action

Use the icons in ACTIONS to retry, move, view offers, or hide the entry.

What happens after an issue is resolved

When a payment is corrected, it moves out of the “missed” category and appears in the appropriate financial overview.

For booking payments, you typically find it in Payment Registration after it is registered.

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FAQ

• What is a “missed payment” in Tourpaq? It is a payment attempt that is not successfully processed or not recorded correctly, and is therefore logged on the Missed Payments page.

• How do I show payments for a specific time period? Use Payment Start and Payment End to filter by the payment attempt date.

• What is the difference between “Status code” and “Payment status”? Status code is the technical status returned by the payment gateway. Payment status is a descriptive status that often mirrors the status code.

• What does “Reason” mean, and why is it sometimes empty? Reason explains why the payment failed if available. If the payment system does not provide a reason, the field may be blank.

• What does “Hide” do, and can I see hidden entries again? Hide removes entries from the main list view. Use Show Hidden to display hidden entries.

• Can I reassign a payment to a different booking? Yes. The Move payment to another booking action is available in the ACTIONS column.