New Booking
Create a new reservation from scratch — step by step.
Overview
The New Booking section covers everything needed to build a reservation manually in Tourpaq. From the initial search for available transport and accommodation, through adding passengers and extras, reviewing economics, and confirming the booking — every step is documented here.
This page is the section index. It gives you an orientation of the full New Booking workflow and maps out every sub-page so you can jump directly to the area you need.
Looking for an existing booking? Go to All Bookings to search, filter, and open bookings that have already been created.
Purpose
The New Booking functionality is designed to support agents and internal users who create reservations manually — for example, in response to phone enquiries, email requests, agency sales, or special cases that cannot be handled through the self-service web booking engine.
It supports all booking configurations: standard packages, hotel-only, transport-only, a la carte, circuit trips, group bookings, and more.
Preconditions
Before creating a new booking, make sure the following are in place:
You are logged in with a user role that has permission to create and edit bookings. Contact your administrator if the New Booking option is not visible or accessible.
The correct Brand is selected. Prices, hotels, transports, and extras are all Brand-specific — selecting the wrong Brand will produce incorrect or empty search results.
The following data must be configured in the system before a booking can be created:
Active Transports (flights, buses, etc.) with available seats
Hotels with valid room types and allotment
A valid Price List covering the intended travel period
Extras configured if the customer requires add-ons
If you search for departures or hotels and nothing appears, the most common cause is a missing or expired Price List for the selected Brand and travel period. Check Price List before contacting support.
New Booking Workflow
The standard workflow for creating a new booking follows these six steps:
Step 1 — Open New Booking
Go to Booking → New Booking in the left sidebar
Confirm the correct Brand is selected at the top of the screen
You are now on the main booking creation screen
Step 2 — Search for travel options
Enter the basic search criteria:
Departure gateway — where the customer is travelling from
Destination — resort, area, or specific hotel
Travel dates — outbound and return
Passengers — number of adults, children, and infants
Click Search to see available transport and accommodation options. If no results appear, try widening the dates or destination, and verify that a valid Price List exists for the period.
Step 3 — Select transport and accommodation
From the search results:
Choose the outbound transport (and return transport if applicable)
Select the hotel, room type, and board type
Verify the selected combination is available and that the price looks correct
Step 4 — Add passengers and details
Add all passengers with their required personal data (name, date of birth, etc.)
Assign passengers to rooms and seats where relevant
Open Passenger Details to add contact information or special needs
Step 5 — Add extras and review economics
Add any extras requested by the customer — insurance, transfers, activities, equipment, etc.
Open Economics to review:
Total price charged to the customer
Underlying supplier costs
Calculated profit / margin
Adjust components if the price or profit needs to change within your permitted rules
Step 6 — Confirm and save
Verify all required data is complete — passenger details, travel components, payment terms
Save and confirm the booking
Note the Booking Number assigned by the system
Proceed to send tickets and confirmation via the E-mails tab
Add any internal Comments or notes as needed
Sub-Pages in This Section
Core Booking Flow
The primary search and selection screen — transport, hotel, room, board
Full price, cost, and profit breakdown per booking
Personal data, contact info, and options per traveller
Full audit log of all changes and actions on a booking
Communication
Send and track booking confirmation emails and tickets
Send and manage SMS messages linked to a booking
Internal notes visible only to agents — not sent to customers
Full communication thread attached to a booking
Suppress ticket sending for specific bookings
Financials
Detailed profit view and margin handling per booking
Register and manage payments per passenger or per booking
Control whether automatic discounts recalculate when a booking is edited
Apply a promotional code at the time of booking
Services & Allocation
Hotel room assignment and management within a booking
Assign and manage passenger seats on a transport
Airline special requests: wheelchair, meal preferences, bassinets, etc.
Add and manage extras ordered during or after booking creation
Golf tee time booking and scheduling
Golf course information linked to a booking
Generate and configure QR codes on vouchers for destination check-in
View and manage customer profile data from within a booking
Special Booking Types & Behaviours
Place a booking on hold pending availability confirmation
Move a booking to a different departure, hotel, or date
Duplicate an existing booking as a starting point for a new one
Multi-destination round-trip itineraries
Two separate one-way transports combined in a single booking
More complex combinations of one-way flight legs
Passengers using different transports but sharing the same accommodation
Accommodation without transport
Transport without accommodation
How child pricing rules are applied within a booking
Fully custom package with individually priced components
Remove a passenger from only one leg of a two-way booking
FAQ
Q: When should I use New Booking instead of Web Booking? Use New Booking when an agent or internal user is creating or managing a reservation manually — for example, bookings received by phone, email, or through a partner agency, or any case requiring special handling. Use Web Booking when the customer is booking directly through the online booking engine.
Q: Why do I see no available departures or hotels when I search? The most common reasons are: the selected Brand has no valid Price List for the chosen period; the departure dates fall outside the configured travel lengths; or the gateway, destination, or passenger count filters are too restrictive. Start by widening the search, then check the Price List configuration if nothing appears.
Q: The price is showing as 0 or looks wrong — what should I check? Open Economics to see the full price breakdown and identify which components are missing or zero. Confirm the correct Brand is selected, verify a valid Price List exists for the period, and check whether any discount or supplement rules are affecting the price unexpectedly. See Economics for details.
Q: Can I use New Booking to edit an existing booking? No. New Booking is only for creating new reservations. To edit an existing booking, find it in All Bookings and open it from there. All editing is done within the booking's own sub-pages.
Q: How do I handle a large group booking? Define the number of passengers and room distribution carefully from the start. Use Passenger Details to maintain clear records for each traveller. Use Economics to verify group profitability. Consider using Copy Booking for similar group configurations.
Q: Where do I add internal notes about a booking? Use the Comments sub-page. Comments are internal only — they are never visible to the customer and do not appear on tickets, vouchers, or confirmation emails.
Related Pages
All Bookings — search and manage existing bookings
Booking Overview — introduction to the full Booking section
Price List — the pricing foundation required before bookings can be created
Customers — customer profiles linked to bookings
Notifications — monitor booking errors and warnings after saving
Extras Setup — configure the extras available to add to bookings
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