SMS Overview

Track SMS messages in Tourpaq Office. Search by booking number or phone number, filter by sent/departure period, and check delivery status (sent/failed/pending).

Overview

Use SMS Overview to monitor outgoing SMS messages in Tourpaq Office. This is the central SMS log for booking and operational notifications. Use it to troubleshoot “SMS not received” before departure.

SMS functionality is integrated via an external provider (e.g. Twilio) and must be configured before use.

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Purpose

The SMS feature is used to:

• send real-time communication to customers

• automate notifications (confirmations, reminders, alerts)

• support quick, direct interaction without email

• improve response time and engagement

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Access & Preconditions

Requirements

• SMS integration must be enabled by a super admin

• SMS service must be activated for the company

• Valid customer phone number must exist

SMS communication is available in modules like service cases and offers.

If SMS integration or configuration is missing, messages cannot be sent.

What you can do on this page

• Search the SMS log by booking number or phone number.

• Filter by sent period and departure period.

• Verify SMS delivery status (Sent / Failed / Pending).

• Review SMS communication history for support, operations, and audits.

SMS Overview in Tourpaq Office. Use it to search SMS history and check SMS delivery status for a booking.

If you need the SMS log for a single booking, use the booking SMS tab: SMS.

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Filters

Use filters to narrow down the list of SMS messages. Combine filters to find one customer fast.

Available filters

Filter	Description
SMS type	Select the category of SMS (e.g., Booking SMS, Payment SMS, Operational SMS)
Sent period	Define a date range in which the SMS was sent
Phone number	Search by recipient phone number
Status	Filter by status: Sent, Failed, Pending
Departure period	Filter based on the passenger’s departure date
Booking number	Search for SMS linked to a specific booking number

Display / More Filters / Clear

• Display – Apply selected filters

• More Filters – Show additional filter fields

• Clear – Reset all filters to default

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Table overview

Each row represents a single SMS message.

Column	Description
Date Sent	Timestamp when the system sent the SMS
To Phone Number	The recipient’s phone number
Message	The SMS text (may be anonymized for GDPR)
Status	Delivery status of the SMS
Booking	Booking number connected to the SMS
Dept. Date	Passenger’s departure date linked to the message

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Troubleshooting checklist

If a customer says they did not receive an SMS:

1. Search by booking number or phone number.

2. Check the Status (Sent / Failed / Pending).

3. Verify the phone number format and country code in the booking/customer data.

4. Check whether the correct SMS type template was used.

5. Export the filtered list if you need to escalate to IT/support.

FAQ

Why is the SMS text anonymized?

Some setups mask message text to protect personal data. This supports GDPR and internal privacy policies.

What does Pending mean?

The SMS is queued and not confirmed as delivered yet. Refresh later or narrow the sent period to confirm the final status.

Can I resend an SMS from this page?

That depends on your setup and permissions. If resending is not available here, resend via the booking flow or your SMS tool.