SMS Overview

Overview

The SMS Overview page provides a complete log of all SMS messages sent from the system, including booking-related SMS notifications. It allows staff to monitor message delivery, review communication history, and quickly troubleshoot cases where customers report not receiving an SMS.

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Purpose

This page is designed to:

• give operational and service teams full visibility over all outgoing SMS messages

• check whether specific SMS messages were successfully delivered

• search by booking, phone number, or date

• ensure customers receive crucial travel information (e.g., departure reminders, delays, check-in info)

• support compliance and auditing needs

Filters

The top section contains multiple filters that help refine the list of shown SMS messages.

Available Filters

Filter	Description
SMS type	Select the category of SMS (e.g., Booking SMS, Payment SMS, Operational SMS)
Sent period	Define a date range in which the SMS was sent
Phone number	Search by recipient phone number
Status	Filter by status: Sent, Failed, Pending
Departure period	Filter based on the passenger’s departure date
Booking number	Search for SMS linked to a specific booking number

Display / More Filters / Clear

• Display – Apply selected filters

• More Filters – Show additional filter fields

• Clear – Reset all filters to default

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Table Overview

Each row represents a single SMS message.

Column	Description
Date Sent	Timestamp when the system sent the SMS
To Phone Number	The recipient’s phone number
Message	The SMS text (anonymized for GDPR protection)
Status	Delivery status of the SMS
Booking	Booking number connected to the SMS
Dept. Date	Passenger’s departure date linked to the message

Usage

1. Monitoring Sent Messages

   • Users can check if an SMS was successfully delivered or encountered errors.

2. Managing Delivery Errors

   • If an SMS was not delivered, the user can take corrective actions, such as manually resending it or verifying the phone number.

3. Exporting Data

   • If this functionality is available, users can download reports on sent SMS messages for further analysis.