Extra Orders
Overview
The Extra Orders and Service Cases sections provide key transactional and support-related information associated with a specific hotel booking. This interface helps users review and manage additional service charges and track related customer support tickets in a single view.
Purpose
Possibility to purchase Excursions (Extra Orders) directly from the office page
To track additional payments or services (e.g., extra room charges, upgrades).
To monitor service-related issues or requests raised by customers.
To facilitate refunds, cancellations, or verifications of payments.
To provide a user-friendly summary for back-office users (e.g., accounting, support, agents).
Preconditions
At least one extra order or service case must be registered for a booking.
The user must have access to the Booking Details interface and related permissions.
Transactions must be processed through the integrated payment system.
Instructions
Viewing Extra Orders
Navigate to the Extra Orders tab in the booking interface.
Review the table for order details:
Each row represents an individual extra order.
Use the Details link to view itemized content.
Use View Refunds to manage or initiate refunds.
Use the Book button to purchese an Extra order (Excursion) directly from the booking page
Viewing Service Cases
If any service cases exist, they will be listed in the Service Cases section below.
Each row would typically contain:
Customer information
Hotel name
Reason and description for the service case
Room number
Creation date
Field Descriptions
Extra Orders Section
EXTRA ORDER NO
Unique identifier for the extra service order.
HOTEL NAME
Name of the hotel where the extra service was booked.
CREATE DATE
Date and time when the extra order was created.
TOTAL PRICE
Full price of the extra service, including any fees.
CARD FEE
Additional fee applied for card transactions.
PAYMENT ORDER ID
Internal reference ID for the payment.
TRANSACTION CODE
Payment processor or banking reference code.
METHOD
Payment method used (e.g., DKCHQ = Danish Check HQ).
ROOM NO.
Room number associated with the extra service.
PAYMENT CONFIRMATION
Checkbox indicates if payment has been confirmed.
IS CANCELLED
Checkbox shows if the extra service has been cancelled.
CANCEL REASON
Text field showing why the service was cancelled, if applicable.
USER
Username of the agent who handled the extra order.
DETAILS
Link to view detailed breakdown of the extra order.
VIEW REFUNDS
Link to view or process refunds for the order.
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