QR code for vouchers

Overview

The QR code for vouchers feature adds a scannable QR code to vouchers. This makes it easier for staff, guides, and suppliers to identify a voucher quickly (for example from a printed voucher or a guest’s phone), without manually typing voucher references.

QR codes appear only on vouchers that have been generated. Voucher generation is controlled by your voucher rules and timing (see Vouchers).

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Purpose

• Make vouchers easier to use on-site by enabling quick scanning.

• Reduce manual entry errors when looking up voucher information.

• Improve operational handling at suppliers/reception/partners.

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Preconditions

• The setting Show QR-code in vouchers must be enabled.

• Vouchers must be generated for the booking (typically requires:

  • Booking status OK

  • Booking is fully paid

  • The relevant entity has Issue Voucher enabled and a Supplier assigned

  • Voucher generation timing is reached)

For the detailed rules, see: Vouchers.

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How it works

1. Voucher Generation After a booking is confirmed and voucher(s) are generated, the system embeds a unique QR-code onto the voucher. That QR-code encodes the voucher reference or URL, which points to the booking and voucher details.

2. Customer Receipt The customer receives the voucher (via email or download) with the QR-code visible. They may either print it or show on their mobile device.

3. Redemption / Validation At check-in or on-site, staff or suppliers scan the QR-code with a scanner or mobile device. The system locates the corresponding booking, verifies voucher validity (unused, correct date, correct service) and marks it as redeemed.

4. Audit & Tracking Each scan and redemption event is logged, allowing for reporting on voucher scans, redemptions, no-shows, and discrepancies.

What happens after scanning (for example, whether it opens a page, validates, or marks a voucher as used) depends on your organization’s scanner/app/workflow. This page documents the voucher-side QR code feature only.

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Setup

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1. Enable QR codes on vouchers

1. Go to System Setup.

2. Enable Show QR-code in vouchers.

1. Click Save.

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2. Ensure vouchers will be generated

Confirm that the booking and product setup meet the voucher generation rules (status OK, fully paid, Issue Voucher + Supplier, and correct timing).

See: Vouchers

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3. Verify on a voucher

Once vouchers are generated, open/download a voucher and confirm the QR code is visible.

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Notes

• QR codes are shown on the voucher PDF.

• Vouchers can be generated per passenger/product depending on your setup. In many setups, the QR code is generated per voucher document.

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Troubleshooting

QR code does not show on the voucher

Check the most common causes:

• The global setting Show QR-code in vouchers is not enabled.

• The voucher has not been generated yet (voucher generation is often scheduled X days before departure).

• The booking is not fully paid.

• Booking status is not OK.

• The hotel/extra category/transfer/discount is missing:

  • Issue Voucher setting, or

  • a valid Supplier.

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FAQ

1. Where do I enable QR codes for vouchers?

Enable Show QR-code in vouchers in System Setup, then save.

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2. I enabled the setting but still don’t see QR codes — why?

QR codes are printed only on vouchers that are generated. If vouchers are not generated yet (for example due to timing, payment status, or missing Issue Voucher/Supplier), there will be no QR code to show.

See: Vouchers

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3. Are QR codes created per booking or per passenger?

They are created per passenger. Vouchers have the QR code generated for each person separately

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6. Do QR codes also appear on tickets?

Yes. The QR codes appear on tickts.