Hotel and transfer confirmation e-mail to suppliers

This feature allows the sending of confirmation e-mails to suppliers if they need to confirm the reservation of rooms and products for bookings.

It uses Dynamic E-mail/SMS Center, as a special e-mail template is required.

E-mails can be sent from the booking, if confirmation is necessary. A button named Send Confirmation will appear on the booking if the action is required.

Setting up Confirmation E-mails

Confirmation e-mails can be set up from Dynamic E-mail/SMS Center by using one of the two available confirmation e-mail types:

• Confirmation Transfer

• Confirmation Hotel

The template has to be active and a Subject and Body is required, so the supplier would understand the e-mail.

Other required fields are:

• From name

• From e-mail

• Reply to

In the e-mail, a link will be also sent to allow the supplier to confirm or reject the booking. This link is hardcoded and updated in real time.

Ex: If a confirmation e-mail is sent to a booking with 4 pax and one is cancelled before the supplier can confirm, when he will click on the link, only 3 pax will be displayed.

Hotel Confirmation requirements

Alongside the e-mail template, a Hotel Confirmation e-mail will also need the following in order to work properly:

• Supplier selected for the hotel

• Reservation Dept Email field filled in the hotel

• Contract type of the hotel to be set as either Allotment or Request

!!! If the hotel doesn't have the Reservation Dept Email field filled, the e-mail will be not be sent

Transfer Confirmation requirements

To set up the Transfer Confirmation email the required settings are:

• An extra that will act as transfer

• Supplier for the extra

• Contract type must be Allotment or Request

• Category type has to be Transfer

Suppliers

In order for the confirmation e-mails for transfer to be sent, a new field has been created for Suppliers, named Reservation Dept Email. This field is required.