Stop Sales
Overview
The Stop Sale page allows users to create a stop sale for specific hotels and room types within a selected date range. A stop sale prevents new bookings for the specified period — it is typically used when a hotel reaches full occupancy or temporarily stops accepting reservations.
A supplier can remove a hotel room from selling by creating a stop sale for that room. He can do that by going to the Stop Sale page and filling in the filters for that room and the period. The stop sale will run for each date and reduce the number of rooms available.
Important: It is not possible to make Stop Sale for secured and guaranteed rooms.
Key rules
Stop sales apply per day in the selected date range.
Stop sales take effect immediately after saving.
You cannot create stop sales for secured rooms.
Note can be mandatory, based on your System Setup settings.
Fields marked with a red asterisk (*) are mandatory.
Create a stop sale
Navigate to Stop Sales → Create New Stop Sale.
Select Start date and End date.
Select Brand (or leave it as All brands).
Select the Hotel.
Select Room Type (optional).
Add a Note (optional unless required).
Click Save.
Fields
Start date
First day of the stop sale period.
End date
Last day of the stop sale period (inclusive).
Brand
Brand the stop sale applies to. Default is All brands.
Hotel
The hotel that will be blocked for sale.
Room Type
One or more room types. If empty, the stop sale applies to the whole hotel.
Note
Reason for the stop sale (for internal reference and reporting). Can be mandatory via System Setup.
Example
To stop sales for Inside Elounda on 13 October 2025 for room type DBL.VM:
Start date: 13-10-2025
End date: 13-10-2025
Brand: All brands
Hotel: 107754 – Inside Elounda
Room Type: DBL.VM
Note: Fully booked for the selected date
Click Save to create the stop sale.
Availability calculation (guaranteed vs booked)
When a stop sale is applied, availability is recalculated against:
Guaranteed rooms (if configured)
Booked rooms
Rules:
If guaranteed rooms exist and guaranteed > booked, availability is reduced to the guaranteed number.
If guaranteed rooms do not exist, or booked ≥ guaranteed, availability is reduced to the booked number.
Scenarios
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What happens after saving
After you create a stop sale, the supplier is redirected to the Hotel Allotment page.
Filters are automatically filled so you can review the change.
If you create a stop sale for the whole hotel, the system saves it as one stop sale per room type.
Manage stop sales (admin view)
On Hotel → Stop Sales, you can see all stop sales, including ignored ones.
Ignored stop sales are shown with a red background.
You can Enable or Disable any stop sale.
If you disable a stop sale, the Stop Sale service ignores it when recalculating availability.
Filters & search
Start Date / End Date: Date range for stop sales.
Create Date: Date the stop sale was created.
Hotels: Select one or more hotels.
Rooms: Filter by room types.
Supplier Name: Search by supplier.
Show All: Remove filters and show everything.
Display: Apply current filters.
More Filters: Show additional filter options.
Clear: Reset filters.
Data table columns
Edit
Edit the stop sale.
View Details
Open log/details view for the stop sale.
Start / End
Date range for the stop sale.
Hotel
Hotel code and name.
Room
Room type (or blank for full-hotel).
Supplier
Supplier on the stop sale.
Hidden
Whether the stop sale is hidden.
Enabled
Whether the stop sale is active.
Created
Creation date/time.
Remove
Whether the stop sale was removed/undone.
Agreed
Whether the stop sale is agreed (or agreed count).
Stop Sale service
The Stop Sale service validates stop sales (including future dates).
It also checks for cancellations that would change booked room counts.
If cancellations occur, the service recalculates availability using the rules above.
To exclude a stop sale from the service, go to Hotel → Stop Sales and click Disable on that stop sale.
Stop sale logs
Admins can review changes in the Release/Stop Sale logs from the Hotel area.
The last column shows whether the log entry was created by:
a release
a stop sale
the Stop Sale service
Stop sales in Notifications
Notifications include a tab listing new stop sales.
Select View Details to open the log view with filters prefilled from the stop sale.
Stop sales in Supplier
If a supplier has the Allow to make stop sale right, they can view stop sales in Agent → Stop sales list.
Suppliers can Enable or Disable stop sales they created.
Stop sale email
After a new stop sale is created, an email can be sent to the company with the stop sale filters.
Prerequisites:
In System Setup, each company must set an email address for stop sale.
Each agency must create an email template in the Email Center.
Stop Sale Room Reservation
Some hotels can enable a setting that locks room selection during stop sale hours:
Web Booking and Office users cannot select a room during the stop sale window if nothing is selected yet.
Web Booking and Office users cannot change an existing room selection during the stop sale window.
Related tasks
FAQ
1. Does a stop sale cancel existing bookings?
Q: If I create a stop sale, will existing bookings be canceled? A: No. A stop sale blocks new bookings. Existing bookings stay unchanged.
2. Why do I get “Note is required”?
Q: The Note field looks optional. Why do I get an error? A: Your System Setup likely enforces a mandatory stop sale note.
3. Can I stop sale the whole hotel?
Q: Do I need to select room types? A: No. If you leave Room Type empty, the stop sale applies to the hotel. The system still stores it as separate entries per room type.
4. How do I temporarily ignore a stop sale?
Q: I don’t want to delete it. I just want it not to apply. A: Disable it in Hotel → Stop Sales. Disabled stop sales are ignored by the Stop Sale service.
5. Who can create stop sales?
Q: Can suppliers create stop sales? A: Yes, if they have the Allow to make stop sale permission. Otherwise, only users with access rights to Stop Sales can create them.
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