Print Tickets

Print and email ticket PDFs in Tourpaq Office. Send an e-ticket for one booking, copy to another email address, or bulk reprint tickets per transport and departure period.

Overview

The Print Tickets feature allows users to generate and print customer-facing booking documents, including travel details, passenger information, and attached documents.

Print Tickets in Tourpaq Office. Use it to print or email a ticket PDF (e-ticket) for a single booking.

Printed tickets represent the final customer document and may include both system-generated data and manually added content.

---

What you can do on this page

• Print a ticket PDF for a specific booking.

• Send an e-ticket email with the ticket PDF to the customer.

• Copy the e-ticket to another email address (for example, a colleague or a group leader).

• Bulk reprint ticket PDFs per transport in Reprint Per Transport.

---

Purpose

This feature is used to:

• provide customers with booking confirmation documents

• include travel details and instructions

• attach additional documents (PDFs) to tickets

• validate customer-facing information before travel

---

Access & Preconditions

Requirements

• A booking must exist

• Booking must contain at least one product (hotel, transport, etc.)

• Optional: comments and attachments configured

Tickets cannot display content that has not been configured or saved in the booking.

Navigation

Use a code block in GitBook: Booking > Open Booking > Tickets / Print

If you only need to check whether a ticket email was sent (and whether it failed), use E-tickets Overview.

---

Send or print a ticket (single booking)

1

1) Enter the booking number

In Booking No, enter the booking number (booking reference).

• If the booking is valid, Customer is filled in automatically.

• If the customer is not filled in, re-check the booking number and that you have access to the booking.

2

2) Choose what you want to do

Select the options that match your task:

• Print One Ticket

  • Prints one combined ticket for the whole booking (instead of separate tickets where applicable).

• Send E-Ticket

  • Sends the ticket by email to the customer email address on the booking.

• Copy to e-mail

  • Sends an extra copy to the email entered in Alternative Email.

• Alternative Email

  • Optional. Use when the copy should go to a different recipient (e.g., tour leader, agent, or internal inbox).

3

3) Generate / send

Complete the action using the page’s button(s). Tourpaq generates the ticket PDF from the booking’s current data.

If you are sending an e-ticket and the customer does not receive it, verify the email address on the booking and check your email log in E-tickets Overview.

---

Reprint Per Transport (bulk)

Use Reprint Per Transport when you need to print or reprint tickets for many bookings. This workflow groups results by transport and departure period.

Reprint Per Transport. Bulk reprint ticket PDFs by transport, booking period, and departure period.

When this is useful

• Preparing printed ticket packs for airport/station check-in.

• Printing tickets for a specific departure date range.

• Reprinting after changes (for example, updated meeting points, timing, or other ticket content).

Requirements

• Bookings must have transport data assigned.

• Tickets must already exist (this is primarily a reprint workflow).

Filters (what they mean)

• Booking period: filters by when the booking was created.

• Departure period: filters by the actual departure date.

• Length: filters by travel duration (if used in your setup).

• Transports: select one or more transports/routes to include.

Bulk reprint steps

1

1) Open the tab

Open Reprint Per Transport from the top of the Print Tickets page.

2

2) Narrow down the bookings

Set Booking period and/or Departure period.

Optionally choose Length if you want to limit the results further.

3

3) Select the transport(s)

Click Transports and select the transport(s) you want to print tickets for.

4

4) Print

Click Print to generate the tickets for all matching bookings.

---

FAQ

Why can’t I send the e-ticket?

Common reasons:

• The booking is not confirmed yet.

• You do not have the required access rights.

The customer didn’t receive the e-ticket—what should I check?

• Confirm the email address on the booking is correct.

• Check spam/junk on the customer side.

• Look up the email in E-tickets Overview to see whether it was sent, failed, or not sent.

What’s the difference between “Send E-Ticket” and “Copy to e-mail”?

• Send E-Ticket sends the ticket to the customer email stored on the booking.

• Copy to e-mail sends an extra copy to the address you type in Alternative Email.

Should I use “Print One Ticket”?

Use Print One Ticket when you want a single combined PDF for the whole booking (useful for families/groups).

If you need tickets separated (for example, per transport leg or operational handling), leave it unchecked.

I need tickets only for one transport leg—what should I do?

Use the Reprint Per Transport tab and filter by the relevant transport. This is the easiest way to reprint tickets for a specific outbound/return leg.

My browser doesn’t download/open the ticket PDF—what can I do?

• Allow pop-ups for Tourpaq (some browsers open the PDF in a new tab/window).

• Try downloading the PDF instead of opening it in-browser.

• If you use a company network, check whether a browser security policy is blocking downloads.

Does the ticket reflect recent booking changes?

Yes—when you print/send a ticket, Tourpaq generates it from the booking’s current data. If you updated the booking (names, dates, products, etc.), reprint/resend the ticket to share the latest version.

Do ticket attachments also get sent when I send an e-ticket?

Yes—if your email template includes a ticket PDF, any configured ticket attachments will be included as well.

If you are an administrator and need to configure attachments, see Tickets attachments.