Print Tickets

Print Tickets

Use Print Tickets when you need to generate a ticket PDF for a single booking—either to print it, save it, or send it as an e-ticket email to the customer.

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What you can do on this page

• Print a ticket for a specific booking.

• Send an e-ticket by email to the customer.

• Send a copy to an alternative email address (for example, a colleague or a group leader).

• Reprint tickets in bulk per transport (tab at the top).

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Before you start

• You need a valid booking number.

• The booking should be confirmed and contain products that generate a ticket.

• You must have access rights to use ticket actions.

If you only need to check whether a ticket email was sent (and whether it failed), use E-tickets Overview.

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Send or print a ticket (single booking)

1

1) Enter the booking number

In Booking No, enter the booking number.

• If the booking is valid, Customer is filled in automatically.

• If the customer is not filled in, re-check the booking number and that you have access to the booking.

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2) Choose what you want to do

Select the options that match your task:

• Print One Ticket

  • Prints one combined ticket for the whole booking (instead of separate tickets where applicable).

• Send E-Ticket

  • Sends the ticket by email to the customer email address on the booking.

• Copy to e-mail

  • Sends an extra copy to the email entered in Alternative Email.

• Alternative Email

  • Optional. Use when the copy should go to a different recipient (e.g., tour leader, agent, or internal inbox).

3

3) Generate / send

Complete the action (print or send) using the page’s available action button(s).

If you are sending an e-ticket and the customer does not receive it, verify the email address on the booking and check your email log in E-tickets Overview.

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Reprint Per Transport (bulk)

Use Reprint Per Transport when you need to print or reprint tickets for many bookings connected to specific transports (for example, upcoming departures).

When this is useful

• Preparing printed ticket packs for airport/station check-in.

• Printing tickets for a specific departure date range.

• Reprinting after changes (for example, updated meeting points, timing, or other ticket content).

Requirements

• Bookings must have transport data assigned.

• Tickets must already exist (this is primarily a reprint workflow).

Filters (what they mean)

• Booking period: filters by when the booking was created.

• Departure period: filters by the actual departure date.

• Length: filters by travel duration (if used in your setup).

• Transports: select one or more transports/routes to include.

Bulk reprint steps

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1) Open the tab

Open Reprint Per Transport from the top of the Print Tickets page.

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2) Narrow down the bookings

Set Booking period and/or Departure period.

Optionally choose Length if you want to limit the results further.

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3) Select the transport(s)

Click Transports and select the transport(s) you want to print tickets for.

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4) Print

Click Print to generate the tickets for all matching bookings.

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FAQ

Why can’t I send the e-ticket?

Common reasons:

• The booking is not confirmed yet.

• You do not have the required access rights.

The customer didn’t receive the e-ticket—what should I check?

• Confirm the email address on the booking is correct.

• Check spam/junk on the customer side.

• Look up the email in E-tickets Overview to see whether it was sent, failed, or not sent.

What’s the difference between “Send E-Ticket” and “Copy to e-mail”?

• Send E-Ticket sends the ticket to the customer email stored on the booking.

• Copy to e-mail sends an extra copy to the address you type in Alternative Email.

Should I use “Print One Ticket”?

Use Print One Ticket when you want a single combined PDF for the whole booking (useful for families/groups).

If you need tickets separated (for example, per transport leg or operational handling), leave it unchecked.

I need tickets only for one transport leg—what should I do?

Use the Reprint Per Transport tab and filter by the relevant transport. This is the easiest way to reprint tickets for a specific outbound/return leg.

My browser doesn’t download/open the ticket PDF—what can I do?

• Allow pop-ups for Tourpaq (some browsers open the PDF in a new tab/window).

• Try downloading the PDF instead of opening it in-browser.

• If you use a company network, check whether a browser security policy is blocking downloads.

Does the ticket reflect recent booking changes?

Yes—when you print/send a ticket, Tourpaq generates it from the booking’s current data. If you updated the booking (names, dates, products, etc.), reprint/resend the ticket to share the latest version.

Do ticket attachments also get sent when I send an e-ticket?

Yes—if your email template includes a ticket PDF, any configured ticket attachments will be included as well.

If you are an administrator and need to configure attachments, see Tickets attachments.