SMS

Overview

The SMS tab in Tourpaq Office shows the booking SMS log. It lists all SMS messages sent to the customer for that booking, including recipient phone number, send time, delivery status, and the exact message text.

Purpose

• Track all SMS notifications associated with a booking.

• Verify that messages were sent successfully and to the correct phone number.

• Review the full content of each SMS sent to the customer.

Preconditions

• The booking must have at least one valid customer phone number.

• SMS messages must have been triggered by system processes or manual actions (for example, booking confirmations, reminders).

Instructions

1. Open the SMS tab

   • Open the booking you want to review.

   • Click the SMS tab.

2. Review the SMS log

   • SMS messages are listed chronologically, with the most recent message at the top.

   • For each SMS entry, the following information is displayed:

     Field

     Description

     Send Date & Hour

     The exact timestamp when the SMS was sent.

     Company

     The company or brand that initiated the message.

     Phone Number

     The recipient’s phone number.

     Message

     The full text content of the SMS that was sent.

     Status

     Indicates whether the message was successfully sent or failed.

Important

• This tab is view-only – SMS messages cannot be edited or deleted from here.

• If a message has Status = failed (or similar), follow your internal procedure to investigate (for example, checking the phone number, SMS configuration, or contacting support).

FAQ

Why do I not see any SMS for this booking?

Common reasons:

• No SMS has been triggered yet for this booking (for example, confirmations or reminders are not configured or have not been sent).

• The customer’s phone number is missing or invalid.

• SMS sending may be disabled or not configured for the selected brand or environment.

If you expect SMS to appear and the list is empty, check the booking’s phone details and your SMS setup, or contact your system administrator.

Can I send a new SMS directly from this tab?

No. The SMS tab is only a log of messages that have already been sent. To send new SMS messages, use the tools and workflows configured in your organisation (for example, dedicated SMS modules, automated flows, or communication centers), according to your internal guidelines.

What does the Status field mean in practice?

• A successful status means the SMS was handed over to the SMS provider without errors.

• A failed status indicates that the system or provider could not send the message.

For failed messages, verify the recipient’s phone number and consult your internal support or SMS provider monitoring if repeated errors occur.

Can I change the content of SMS templates from here?

No. The Message column only shows what was already sent for this booking. To change the template text used for future SMS messages, you must update the relevant SMS or email/SMS configuration pages in your setup (if you have access), or ask an administrator to do it.