Ticket Categories
"Ticket Categories" represents a meta-category for one or more extra categories. This ticket category is displayed only on the ticket, grouping the extras under the same ticket category.
Push the Create button from the upper left corner to create a new Ticket Category.
Overview
The New Ticket Category interface allows administrators or authorized users to create a new ticket category.
This functionality is typically used to update how tickets are categorized for internal tracking, reporting, or workflow purposes.
✏️ Editable Fields
Code
A short identifier for the ticket category. It should be unique and descriptive enough for backend referencing
Name
The display name of the ticket category shown in interfaces and reports. This is more user-friendly and can be longer or more descriptive.
✅ Best Practices
Use clear and consistent naming conventions.
Avoid special characters in the Code field unless required.
Keep the Name user-friendly for customer service or support teams.
Ensure translations (in other agency tabs) are provided if the system supports multiple languages.
💾 Saving Changes
Once edits are made, ensure you save the changes before navigating away to avoid losing input.
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