Conversation

Overview

The Conversation History tab displays all chat-based communications related to the current booking. This feature helps track direct interactions between the Tourpaq user (e.g., travel agent, customer service rep) and the guest.

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Purpose

• To log and review conversations for accountability and service continuity.

• To ensure all communications are documented with time, sender, and status details.

• To allow team members to follow up based on prior discussions with the guest.

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Preconditions

• There must be an existing booking.

• At least one chat message must have been exchanged between the Tourpaq user and the guest.

• Messaging must be enabled and supported for the brand or booking flow used.

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Field Descriptions

Field	Description
Sent date	The exact date and time the message was sent to or from the system.
From	Indicates who sent the message — either the Tourpaq user or the guest.
Message	Displays the full content of the message exchanged.
Read day	The date and time the message was read by the recipient (if available).
Taken by	Shows the Tourpaq user who received the message, useful for internal routing.

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Instructions

1. Go to the relevant booking.

2. Click on the Conversation History tab.

3. Review the message entries listed chronologically.

4. Use this tab to verify:

   • Who sent/received each message.

   • When messages were read.

   • Which agent was assigned to or received guest replies.

🔒 Note: This tab is read-only. Messages are logged automatically and cannot be edited or deleted.