Glossary
A reference guide to the terms, abbreviations, and concepts you'll encounter throughout the Tourpaq system. Terms are listed alphabetically.
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A
A la Carte
A booking type where individual travel components (transport, hotel, extras) are selected and priced separately, rather than as a fixed package. Gives agents more flexibility when assembling custom trips.
Allotment
The number of rooms or seats a supplier has made available for sale within Tourpaq. When allotment reaches zero, the system automatically stops selling that option. Also referred to as availability or inventory.
Arrival Gateway
The airport or entry point where passengers arrive at their destination. Configured under Setup → Arrival Gateways. See also: Departure Gateway.
Autobilling
An automated process in Tourpaq that charges customers according to pre-configured payment schedules and rules, without requiring manual intervention for each transaction.
B
Balance Administration
A finance tool used to manage and reconcile outstanding balances between Tourpaq and its creditors or customers.
Board Type
The meal plan included with a hotel stay. Common board types:
RO
Room Only
No meals
BB
Bed & Breakfast
Breakfast only
HB
Half Board
Breakfast + dinner
FB
Full Board
Breakfast, lunch + dinner
AI
All Inclusive
All meals + selected drinks/activities
Booking
A confirmed reservation in Tourpaq for one or more passengers. A booking contains transport, accommodation, extras, passenger details, economics, and payment records. Each booking is assigned a unique booking number.
Brand
A distinct sales identity or tour operator label within your organisation. All products, pricing, hotels, transports, and bookings are linked to a Brand. An organisation may run multiple Brands targeting different markets or using different trade names.
Business Intelligence (BI)
Reporting and analytics tools within the Hotel module that provide insights into occupancy, performance, and revenue data for hotels.
C
Campaign
A promotional activity configured in Tourpaq to offer discounts, special deals, or targeted pricing to specific customer groups or booking windows.
Campaign Statistics
A reporting view that tracks the performance and reach of marketing campaigns run through the system.
Cancellation Insurance
An optional extra that customers can add to their booking to protect against financial loss if they need to cancel their trip. Configured under Extras Setup → Cancellation Insurance.
Cancellation Rules
The policies that define what fees or penalties apply when a booking is cancelled, based on how far in advance the cancellation occurs.
Circuit Booking
A booking type for round-trip or multi-leg itineraries where the passenger visits multiple destinations in sequence before returning home.
Close Out
A hotel availability setting that completely blocks a room type or hotel from being sold for a specific period. More absolute than Stop Sales. Configured under Hotel → Close Out.
Coded Discount
A discount that is applied to a booking using a specific promotional code entered by the agent at the time of booking.
Creditor
A supplier that Tourpaq owes money to — for example, airlines, hotel chains, or ground transport operators. Creditors are configured in the Users section and used in payment tracking and financial reporting.
Currency Rate
The exchange rate applied when converting between currencies in financial calculations. Managed under Setup → Currency Rates.
D
Dashboard
The default landing page of Tourpaq Office. Provides a real-time overview of sales performance, bookings, customer activity, offers, and financial summaries. Fully filterable by date range, brand, and user.
DB Total
Direct Booking Total — the gross profit figure calculated as Revenue minus Direct Costs (supplier costs). Shown in the Dashboard financial summary.
Departure Gateway
The airport or departure point where passengers begin their journey. Configured under Setup → Departure Gateways. See also: Arrival Gateway.
Departure Stat Weeks
A system configuration that maps departure dates into statistical week groupings, used for reporting and capacity planning.
Destination
A geographic area (usually a country or region) that passengers travel to. Destinations contain one or more Resorts. Configured under Setup → Destination.
Disc/Suppl Categories
Short for Discount/Supplement Categories. Used to group and organise discount and supplement rules for reporting and configuration purposes.
Discounts / Supplements
Price adjustments applied to bookings — either reductions (discounts) or additions (supplements). These can be automatic (based on rules) or manually applied by agents.
Dynamic E-mail/SMS Center
A tool for creating and managing automated, rule-based email and SMS communications that are triggered by specific booking events or conditions.
E
Economics
A sub-page within a booking that shows the full financial breakdown: the price charged to the customer, the underlying supplier costs, and the resulting profit/margin. Essential for checking booking profitability.
Errata
See Customer Information Errata.
Extras
Optional add-on products or services that can be attached to a booking. Examples include: travel insurance, airport transfers, golf tee times, equipment rental, excursions, and meal upgrades. Configured under Extras Setup.
Extras Attributes
Metadata fields that can be associated with extras to capture additional information — for example, T-shirt size for an activity, or dietary requirements for a meal package.
E-tickets
Digital versions of travel tickets that are sent to customers by email. The E-tickets Overview shows the status of all e-tickets issued for a period.
F
Factor Matrix Template
A template used in transport pricing to define cost factor relationships — typically used for seat-based pricing calculations across different transport configurations.
Facilities
Features and amenities associated with a hotel (e.g. swimming pool, spa, parking, Wi-Fi). Configured under Hotel → Facilities and displayed to customers.
Flight Change
A process for modifying transport details on an existing booking — for example, changing a flight time, route, or carrier — while preserving the rest of the booking.
Flight Transfer
A connection between two flights within a booking, where passengers transit through an intermediate airport. Managed under Transport → Flight Transfer.
G
Gateway
See Arrival Gateway or Departure Gateway.
GDS (Global Distribution System)
A network platform (e.g. Amadeus, Sabre, Travelport) used to distribute airline inventory and manage flight bookings. Tourpaq integrates with GDS for ticketing and PNR management.
GDS Queue
A list of tasks or bookings requiring action within the GDS — for example, ticketing deadlines, schedule changes, or cancellation notices. Managed under GDS Queue Place.
Gift Card
A pre-paid voucher that customers can use as payment toward a booking. Configured and tracked under Extras Setup → Giftcards and Finance → Gift Card Payments.
Guide Sales Ledger
A financial report that tracks sales and revenue associated with destination guides or guide-led activities.
Guide Teams
Groups of destination guides configured in Tourpaq and linked to the Guest App for managing on-destination content and activities.
H
Hit Rate
A performance metric shown in the Dashboard. Calculated as the percentage of offers that were converted into confirmed bookings. Formula: (Sold Offers ÷ Total Offers) × 100.
Hotel Beds
A configuration that defines the physical bed setup within a hotel room (e.g. twin beds, double bed, extra bed). Used to match room types to passenger configurations.
Hotel Combination
A setup that links two hotels together so they can be sold as a single accommodation option — for example, when a customer stays at one property for part of their trip and another for the rest.
Hotel Contract
A formal agreement between Tourpaq and a hotel supplier that defines pricing, allotment, board types, and conditions for a given period. The basis of all hotel pricing in the system.
Hotel Manager
A user role or view that gives a hotel supplier limited access to their own hotel's data within Tourpaq — typically for reviewing bookings, rooming lists, or confirmations.
I
Individual Payments
A payment handling mode that allows payments to be registered and tracked per individual passenger within a booking, rather than per booking as a whole.
Internal Logs
A system tool under Setup that records internal system events, errors, and automated process activity — useful for administrators troubleshooting configuration or integration issues.
Invoice
A financial document generated in Tourpaq to bill customers or suppliers for services rendered. Managed under the Finance section.
L
Layout Elements
Visual or structural elements associated with a hotel, used to describe the property layout (e.g. building wings, floor plans) for internal planning or ticket printing purposes.
Live Offer Confirmation
A feature that allows real-time confirmation of dynamic offers sent to customers, connecting the offer directly to live availability and pricing.
Live Offer Profit Margin
A tool that defines and controls the profit margin applied to dynamically generated live offers.
M
Method of Payment
The payment channel used by a customer — for example: credit card, bank transfer, gift card, or direct debit. Configured under Finance → Method of Payment.
Migrate Pricelist
A tool for copying or transferring an existing price list to a new period or brand, to speed up seasonal pricing setup.
Missed Payments
A finance report that identifies bookings where scheduled payments were not received on time.
Moved Booking
A process that transfers a booking from one departure, hotel, or date to another, while retaining the booking number and passenger history.
O
Offer
A price quote sent to a customer before they confirm a booking. Offers have an expiry date and a status (Active, Sold, Unsold). Tracked and managed under the Offers section.
P
Package
A travel product that combines transport + accommodation (and optionally extras) into a single bookable item with a combined price.
Passenger Details
A sub-page within a booking where individual traveller information is entered — including name, date of birth, passport details, and contact information.
Pax
Short for passengers. Used throughout Tourpaq to refer to the number of travellers in a booking or on a transport. One booking may contain multiple pax.
PNR (Passenger Name Record)
A record in the GDS that contains the booking details for airline reservations. Used when ticketing flights through a Global Distribution System.
Price List
A configuration that defines what customers are charged for a specific transport + hotel + date combination. The core pricing engine in Tourpaq — without a valid price list, packages won't appear in search results.
Price List Generator
A tool that automatically creates price lists based on defined templates and rules, to speed up the seasonal pricing process.
Price Regulation Rules
Rules that automatically adjust prices based on conditions — for example, increasing prices as departure date approaches or as availability decreases.
Profit / Margin
The financial gain on a booking, calculated as: Customer Price − Supplier Costs. Visible in the booking Economics and Profit sub-pages, and summarised in the Dashboard.
Q
Quality Management
A module for monitoring and managing service quality across bookings and operations — including tracking complaints, incidents, and follow-up actions.
QR Code (Vouchers)
A machine-readable code added to vouchers and tickets, allowing suppliers or destination staff to scan and validate a customer's booking on arrival.
R
Real Transport
A transport that has been operationally confirmed with actual flight or vehicle details — as opposed to a template or scheduled transport. Real transports are used for ticketing and manifest generation.
Recurring Customer
A customer who has made more than one booking through the system. Tracked in the Dashboard Customers widget as distinct from New customers.
Refund
A payment returned to a customer due to a cancellation or price adjustment. Managed through Finance → Refund File Import or manually via payment registration.
Relational Price List
A price list type where the price of one product is calculated relative to another — for example, a child price defined as a percentage of the adult price.
Resort
A specific area or locality within a Destination (e.g. Palma Nova within Mallorca). Hotels are linked to resorts. Configured under Setup → Resorts.
Routes
Defined travel paths between a departure gateway and an arrival gateway. Used to configure available transport options for specific origin-destination pairs.
S
Seating
The assignment of specific seats on a transport (flight, bus) to passengers in a booking. Managed under Transport → Seating and within individual bookings under Transport Seating.
Service Case
A customer support record linked to a booking — used to track complaints, special requests, incidents, or follow-up actions. Managed under Quality → Service Cases.
Special Offers
Time-limited or condition-based promotions linked to specific hotels or packages — for example, early booking discounts or free night offers.
SSR (Special Service Request)
A standardised airline request attached to a passenger's flight booking — for example: wheelchair assistance, special meals, or infant bassinets. Managed under the SSR sub-page in a booking.
Stop Sales
A hotel availability control that pauses sales for a specific room type on specific dates, without fully blocking all availability. Less restrictive than Close Out.
Supplier
An external provider of travel services — such as airlines, hotels, or transfer companies. Suppliers are configured under the Users section and linked to transports, hotels, or extras.
T
Tee Time
A scheduled time slot for a golf activity booked as an extra. Tourpaq has dedicated Tee Times management within bookings and a separate Tee Time Extras List export.
Ticket Categories
Classifications used to group different types of tickets — for example: adult, child, infant, or activity-specific categories. Configured under Extras Setup → Ticket Categories.
Transport
Any form of travel included in a booking — typically a flight, but also buses or coaches. Transports have departure gateways, destinations, dates, seat capacity, and pricing.
Transport Rules
Configuration rules that govern how transports behave — for example, which hotels can be combined with which flights, or minimum/maximum stay durations.
Tourpaq Office
The main back-office application of Tourpaq, used by tour operators, agents, administrators, and finance teams to manage all aspects of the travel product.
Turnover
Total gross revenue generated from bookings before any costs are subtracted. Shown in the Dashboard financial summary.
U
User Role
A set of permissions assigned to a Tourpaq user that controls which modules and actions they can access. Common roles include agent, administrator, finance, and hotel manager.
V
Vocabulary
A section of the Guest App module used to manage destination-specific terms and translations shown to guests in the mobile app.
Voucher
A document issued to a customer confirming their booking details — used at the destination to check in to hotels or board transports. Can include a QR code for scanning.
W
Waiting List
A feature that allows a booking to be placed on hold when a transport or hotel is fully booked, so the customer is automatically confirmed if availability opens up.
Web Booking
The online customer-facing booking engine integrated with Tourpaq. Customers book directly through this interface, and reservations flow into Tourpaq Office automatically.
Web Service
An integration endpoint that allows external systems to interact with Tourpaq data programmatically. Configured under Setup → Web Service.
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