# Welcome to the Tourpaq Manual

### Overview

This manual covers everything you need to use, configure, and manage the **Tourpaq platform** — from creating your first booking to configuring advanced pricing rules, integrations, and exports.

Whether you're a booking agent handling daily reservations, a system administrator setting up the platform, or a finance manager tracking payments and profitability, this manual has a dedicated section for you.

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**New to Tourpaq?** Start with the [Getting Started](https://manual.tourpaq.com/getting-started) section. It takes about 15 minutes and will give you a solid foundation before diving into any specific module.
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### What is Tourpaq?

**Tourpaq** is a travel management platform built specifically for **tour operators**. It provides an integrated environment for managing the full lifecycle of a travel product:

| Stage              | What Tourpaq helps you do                                             |
| ------------------ | --------------------------------------------------------------------- |
| 🏗️ **Setup**      | Configure hotels, transports, price lists, and brands                 |
| 📋 **Sell**        | Create bookings, send offers, and manage customers                    |
| 💰 **Finance**     | Register payments, issue invoices, and track profitability            |
| 📤 **Operate**     | Export rooming lists, passenger manifests, and supplier confirmations |
| 📊 **Analyse**     | Monitor sales performance, service cases, and quality metrics         |
| 📧 **Communicate** | Send automated and manual emails and SMS to customers and suppliers   |

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### How to use this manual

The manual is organised to follow the **Tourpaq sidebar** — the same menu you see in the application. Each page documents a specific screen, module, or feature and follows a consistent structure:

* **Overview** — what the feature is, explained in plain language
* **Purpose** — why it exists and who uses it
* **Preconditions** — what needs to be in place before you use it
* **How-to** — step-by-step instructions
* **Field Reference** — every field, button, and option explained
* **FAQ** — answers to the most common questions

Use the **sidebar** on the left to navigate between sections, or press **`Ctrl + K`** (Windows) / **`⌘ + K`** (Mac) to search across the entire manual.

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### What's in this manual?

| Section                                                                           | What it covers                                                          |
| --------------------------------------------------------------------------------- | ----------------------------------------------------------------------- |
| 🚀 [Getting Started](https://manual.tourpaq.com/getting-started)                  | First login, key concepts, system navigation, role-based learning paths |
| 📊 [Dashboard](https://manual.tourpaq.com/dashboard/dashboard)                    | Sales overview, widgets, filters, and KPI explanations                  |
| 🔔 [Notifications](https://manual.tourpaq.com/notifications/notification)         | System alerts and notification management                               |
| 📋 [Booking](https://manual.tourpaq.com/booking/all-bookings)                     | Creating, editing, and managing all booking types                       |
| 👤 [Customer](https://manual.tourpaq.com/customer/customers)                      | Customer profiles, merging, and errata                                  |
| 🎫 [Tickets](https://manual.tourpaq.com/tickets/print-tickets)                    | E-tickets, print tickets, and SMS overview                              |
| 💰 [Finance](https://manual.tourpaq.com/finance/payment-registration)             | Payments, refunds, invoices, and autobilling                            |
| 🏷️ [Price List](https://manual.tourpaq.com/price-list/pricelist)                 | Pricing setup, rules, generators, and margin control                    |
| 🏨 [Hotel](https://manual.tourpaq.com/hotel/hotels)                               | Hotel setup, contracts, availability, and room management               |
| ✈️ [Transport](https://manual.tourpaq.com/transport/all-transports)               | Flights, routes, seating, and transport rules                           |
| ✅ [Quality](https://manual.tourpaq.com/quality/quality-management)                | Service cases and quality management                                    |
| 📤 [Export](https://manual.tourpaq.com/export-1/export)                           | All export types and list configurations                                |
| 👥 [Users](https://manual.tourpaq.com/users/users)                                | User roles, brands, suppliers, and security                             |
| 🌍 [Guest App](https://manual.tourpaq.com/guest-app/destination-mobile-guide-app) | Mobile destination guide content management                             |
| ⚙️ [Extras Setup](https://manual.tourpaq.com/extras-setup/extras)                 | Extras, insurance, discounts, and campaigns                             |
| 📧 [Email Setup](https://manual.tourpaq.com/email-setup/e-mail-center)            | Email and SMS templates and automation                                  |
| 🔧 [Setup](https://manual.tourpaq.com/setup/system-setup)                         | System configuration, gateways, currencies, and integrations            |
| 📖 [Glossary](https://manual.tourpaq.com/glossary)                                | Definitions of all Tourpaq-specific terms                               |
| 🛠️ [Troubleshooting](https://manual.tourpaq.com/troubleshooting)                 | Common issues and how to resolve them                                   |

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### Who is this manual for?

| Role                            | Recommended starting point                                                                                                                                                                             |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 🧑‍💼 **Booking Agent**         | [Getting Started → Learning Path](https://manual.tourpaq.com/getting-started/learning-path) → [New Booking](https://manual.tourpaq.com/booking/new-booking)                                            |
| ⚙️ **System Administrator**     | [Getting Started → Learning Path](https://manual.tourpaq.com/getting-started/learning-path) → [Users](https://manual.tourpaq.com/users/users) → [Setup](https://manual.tourpaq.com/setup/system-setup) |
| 💰 **Finance / Accounting**     | [Getting Started → Learning Path](https://manual.tourpaq.com/getting-started/learning-path) → [Finance](https://manual.tourpaq.com/finance/payment-registration)                                       |
| 🏨 **Hotel Manager / Supplier** | [Getting Started → Learning Path](https://manual.tourpaq.com/getting-started/learning-path) → [Hotel](https://manual.tourpaq.com/hotel/hotels)                                                         |

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### Need help?

| Channel                 | Details                                                           |
| ----------------------- | ----------------------------------------------------------------- |
| 📧 **Email Support**    | <support@tourpaq.com>                                             |
| 🌐 **Tourpaq Website**  | [tourpaq.com](https://www.tourpaq.com)                            |
| 🛠️ **Troubleshooting** | [Troubleshooting Hub](https://manual.tourpaq.com/troubleshooting) |

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**Ready to begin?** Head to [Getting Started](https://manual.tourpaq.com/getting-started) if you're new, or use the sidebar to jump straight to the module you need.
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