Welcome to the Tourpaq Manual
Your complete reference guide for the Tourpaq Travel Management System.
Overview
This manual covers everything you need to use, configure, and manage the Tourpaq platform — from creating your first booking to configuring advanced pricing rules, integrations, and exports.
Whether you're a booking agent handling daily reservations, a system administrator setting up the platform, or a finance manager tracking payments and profitability, this manual has a dedicated section for you.
New to Tourpaq? Start with the Getting Started section. It takes about 15 minutes and will give you a solid foundation before diving into any specific module.
What is Tourpaq?
Tourpaq is a travel management platform built specifically for tour operators. It provides an integrated environment for managing the full lifecycle of a travel product:
🏗️ Setup
Configure hotels, transports, price lists, and brands
📋 Sell
Create bookings, send offers, and manage customers
💰 Finance
Register payments, issue invoices, and track profitability
📤 Operate
Export rooming lists, passenger manifests, and supplier confirmations
📊 Analyse
Monitor sales performance, service cases, and quality metrics
📧 Communicate
Send automated and manual emails and SMS to customers and suppliers
How to use this manual
The manual is organised to follow the Tourpaq sidebar — the same menu you see in the application. Each page documents a specific screen, module, or feature and follows a consistent structure:
Overview — what the feature is, explained in plain language
Purpose — why it exists and who uses it
Preconditions — what needs to be in place before you use it
How-to — step-by-step instructions
Field Reference — every field, button, and option explained
FAQ — answers to the most common questions
Use the sidebar on the left to navigate between sections, or press Ctrl + K (Windows) / ⌘ + K (Mac) to search across the entire manual.
What's in this manual?
First login, key concepts, system navigation, role-based learning paths
Sales overview, widgets, filters, and KPI explanations
System alerts and notification management
📋 Booking
Creating, editing, and managing all booking types
👤 Customer
Customer profiles, merging, and errata
🎫 Tickets
E-tickets, print tickets, and SMS overview
💰 Finance
Payments, refunds, invoices, and autobilling
🏷️ Price List
Pricing setup, rules, generators, and margin control
🏨 Hotel
Hotel setup, contracts, availability, and room management
✈️ Transport
Flights, routes, seating, and transport rules
✅ Quality
Service cases and quality management
📤 Export
All export types and list configurations
👥 Users
User roles, brands, suppliers, and security
Mobile destination guide content management
⚙️ Extras Setup
Extras, insurance, discounts, and campaigns
Email and SMS templates and automation
🔧 Setup
System configuration, gateways, currencies, and integrations
📖 Glossary
Definitions of all Tourpaq-specific terms
Common issues and how to resolve them
Who is this manual for?
🧑💼 Booking Agent
⚙️ System Administrator
💰 Finance / Accounting
🏨 Hotel Manager / Supplier
Need help?
Ready to begin? Head to Getting Started if you're new, or use the sidebar to jump straight to the module you need.
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