# Live Offer Confirmation
### Overview
The **Live Offer Confirmation** interface is used to **monitor and manage reservation confirmations** in real-time, especially after offers have been sent and accepted by customers. It provides detailed insight into whether each booking has been successfully processed by both the **travel provider** and **Tourpaq**.
***
### Purpose
This tool is essential for:
* **Tracking the confirmation status** of bookings sent to providers and Tourpaq.
* **Identifying and resolving failed bookings** quickly.
* Ensuring that all customer reservations are fully validated before proceeding with final booking stages.
Live Offer Confirmation overview (filters + reservation status list).
### Interface Explanation & Instructions
#### Booking Period Filters
* **Start Date / End Date**
* Set the period for which you want to see booking confirmations.
* **Display Button**
* Applies the selected date range and filter settings.
* **More Filters Button**
* Expands the interface to allow additional criteria for more refined searches (e.g., by agency or hotel).
* **Clear Button**
* Resets all filters and date ranges to their default values.
***
#### Reservation Status Filters (Checkboxes)
Use these checkboxes to filter the reservation list by status:
| Checkbox | Description |
| ------------------------------------- | --------------------------------------------------------------------------------------------------------- |
| **Failed Provider Reservation** | Shows bookings where the external provider failed to confirm the reservation. Useful for troubleshooting. |
| **Tourpaq Pending Reservation** | Displays bookings that are still awaiting confirmation from Tourpaq. |
| **Successfully Provider Reservation** | Filters bookings that have been successfully confirmed by the external provider. |
| **Successfully Tourpaq Reservation** | Filters bookings confirmed on the Tourpaq side. Ensures double-confirmation. |
***
#### Reservation Table Columns
Below the filter area, a table displays detailed booking entries:
| Column | Description |
| ------------------------ | ---------------------------------------------------------------------- |
| **Reservation ID** | System-generated unique ID for the reservation. |
| **Booking No.** | Internal booking reference number. |
| **Hotel** | Name of the hotel selected in the offer. |
| **Transport** | Status or description of the transport (e.g., "No Transport"). |
| **Departure/Check-In** | The departure date or hotel check-in date. |
| **Booking Date** | Date when the booking was made in the system. |
| **Customer** | Name of the customer associated with the booking. |
| **Phone** | Customer's phone number. |
| **Email** | Customer's email address. |
| **Pax No.** | Total number of passengers in the booking. |
| **Total** | Total value of the reservation, including taxes and optional services. |
| **Agency** | The travel agency that initiated and confirmed the booking. |
| **Transaction Status** | Shows whether the payment has been **successfully captured**. |
| **Provider Reservation** | ✅ if confirmed by provider, ❌ if failed. |
| **Tourpaq Reservation** | ✅ if confirmed in Tourpaq, ❌ if still pending or failed. |
***
### Workflow & Usage Tips
1. **Use the date filters** to narrow down recent confirmations or troubleshoot specific date ranges.
2. **Check "Failed Provider Reservation"** regularly to identify problems early.
3. **Confirm both Tourpaq and Provider statuses** to ensure full booking validation.
4. **Sort by Booking Date or Total** to prioritize high-value or recent reservations.
### FAQ
What’s the difference between Provider Reservation and Tourpaq Reservation?
**Provider Reservation** is the confirmation from the external supplier.
**Tourpaq Reservation** is the internal confirmation that Tourpaq finished processing the booking.
A booking is Tourpaq Pending Reservation. What should I do?
Wait a short time and refresh the list.
If it stays pending, check if the booking also has a provider issue.
Escalate with the booking number and reservation ID if needed.
A booking is Failed Provider Reservation. Can I still proceed?
No.
Treat it as not confirmed with the supplier.
Resolve the supplier failure first, before issuing final documents.
What does Transaction Status mean?
It shows whether payment was captured successfully.
Payment success does not guarantee supplier confirmation.
Why do I see “success” on one side and “failed” on the other?
The two confirmations are separate steps.
A supplier can confirm while Tourpaq is still processing, or Tourpaq can confirm while the supplier later fails.
Use the page to spot these mismatches fast.
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