Travel Insurance
General Tab
Overview
The system allows passengers to purchase travel insurance as part of their booking. Each insurance product is configured in Tourpaq Office and is linked to a specific insurance provider. Passengers may also choose to use their own external insurance, in which case only basic information (e.g., insurance company, policy number) is stored.
All travel insurance entries configured in the system are associated with a travel insurance provider. These entries are processed daily through the automated reporting service, which sends the corresponding data to the provider. (For detailed automation behavior, see Travel Insurance Automated Reporting).
Travel Insurance Asset Structure
A travel insurance asset contains the full configuration required for system usage and for automated communication with the insurance provider. The following information must be available:
General Information
The General tab is the main configuration area for setting up an insurance product in the system. From here, you define the basic details, behaviour, availability, commission rules, pricing options, and insurance provider extensions.
The General tab contains all mandatory and optional settings that define how an insurance product behaves in the booking system. It covers:
Basic identification
Booking rules
Provider type (Gouda / Europæiske)
Country availability
Commission and pricing options
Provider-specific configuration (extensions)
Brand assignment
This setup ensures that the insurance product appears correctly during the booking flow and that all calculations and integrations run as expected.
Purpose
The purpose of the General tab is to:
Define the core identity and behaviour of an insurance product
Specify which customers can book it (age, country, resort conditions)
Assign integration settings for external providers (Gouda, Europæiske)
Control commission, deposit behaviour, and cancellation options
Connect the insurance product to selected brands
This ensures the insurance behaves correctly across all booking channels.
Field Explanation
Brand Assignment (Top Section)
Field
Description
Tourpaq DK / SE / Live / Other brand dropdowns
Assigns this insurance to one or more brands. If “Not assigned,” the brand cannot sell this insurance.
General Information
Field
Description
Name*
Display name of the insurance (shown to users).
Resort
Limits the insurance to specific resorts, or “All Resorts”.
InsuranceID*
Internal identifier used for API calls and integrations.
Product code*
Provider product code used in external systems (Gouda/Europæiske).
Max no. days*
Maximum number of travel days allowed for this insurance product.
Price Infant
Price for infant travellers, if applicable.
Add to deposit
If enabled, the insurance price is added to the deposit calculation instead of the final invoice.
Cancellation insurance included
If checked, cancellation coverage is included in this insurance.
Annual insurance
Indicates whether this is a yearly insurance product rather than per-trip.
Priced Infant
If enabled, infants are charged based on the “Price Infant” rule.
Commission
Percentage commission paid to the agency for selling the insurance.
Auto Select in Booking Window
Automatically selects this insurance by default in the booking flow.
Currency
The currency used for this insurance product.
Types
Selects the provider: Europæiske or Gouda. Determines which extensions become active.
Country
Defines which customer nationalities are allowed to book this insurance.
Description Section
Field
Description
Description (Rich text editor)
Text shown in customer-facing systems describing coverage, terms, and general information.
Gouda Extensions
Field
Description
Cover
Indicates whether the insurance applies to:
A single person, or
A group (codes: 6, 10, 18) — these group values are not sent directly to Gouda.
Tax
The fee charged by Gouda for their services. Default: 1.1% of the insurance price.
Optionals
Extra configuration field for Gouda integrations.
Additional cover options:
Personal Property
Ski
Excess
Accident
Accident + Personal Property
Product version
Indicates which Gouda product version is used.
1 year available
Enables 1-year coverage options if offered by Gouda.
Europæiske Extensions
Field
Description
1–5 (option fields)
Provider-specific values used by Europæiske for risk categories or benefit definitions.
Trip type
Identifies the trip category used by Europæiske (e.g., Single Trip, Multi-Trip).
Pricing Structure
Insurance prices are inserted according to:
Insurance area (Extended Europe, Europe, World)
Age (adult/child/senior)
Type of price (basic price or daily price)
Each insurance must contain the following price inputs, per area:
Extended Europe
Adult basic price
Adult price per day
Child basic price
Child price per day
Basic Price Senior
Senior day price
Europe
Adult basic price
Adult price per day
Child basic price
Child price per day
Basic Price Senior
Senior day price
World
Adult basic price
Adult price per day
Child basic price
Child price per day
Basic Price Senior
Senior day price
Price Calculation
The total insurance price for a passenger is calculated as:
Total Price = Basic Price + (Trip Length × Price per Day)
This applies to both adults and children, based on the values defined for their age group and insurance area.
Passenger Using Personal Insurance
Passengers may choose to use their own travel insurance instead of purchasing one offered in the system.
For this scenario:
The Product Code does not correspond to a provider’s product
Europæiske and Gouda extensions do not need to be filled
Only the manually provided details (e.g., insurance company, policy number) are stored
This ensures the booking remains fully compliant while allowing passengers to travel with external coverage.
Example:
Årsrejsef.EU(Husst.)m.gratis Total
ÅEH
AREU
365
Bulgary
Kreta
Let’s suppose that this travel insurance corresponds to a product provided by Gouda, so Gouda extensions should be filled in:
6
0
4.0
The correspondent prices:
01-12-2009
01-12-2011
0
0
0
0
350
0
350
0
0
0
0
0
How It Works
1. Define the Insurance Identity
You start by entering the core details (name, ID, product code). These fields tell the system and external providers what product this is.
2. Select Provider Type
Choosing Gouda or Europæiske determines which integration fields appear. Each provider requires specific codes and settings.
3. Assign Brands
The insurance product must be assigned to one or more brands before it can be sold under those brands.
4. Configure Booking Behaviour
Options such as:
Auto-select in booking
Deposit behaviour
Cancellation included control how the product behaves in the customer-facing booking flow.
5. Set Age and Duration Rules
Fields like:
Max no. days
Price Infant
Infant handling ensure the product applies correctly to each traveller.
6. Set Commission Rules
Enter the commission percentage to define agency earnings.
7. Provider Integration Setup
Depending on provider:
Fill Gouda fields to enable Gouda risk and product mapping
Fill Europæiske fields for their product structure
These values must match the provider’s documentation.
8. Country Availability
Choose which nationalities are allowed to book the product. Example: Denmark, Bulgaria, Spain, Mallorca.
Notes
Required fields (*) must be filled before saving.
Changing provider type resets provider-specific fields.
Country selection must match legal coverage rules.
Brand assignment controls visibility across booking channels.
Date Period
Overview
The Date Period tab allows administrators to define booking periods and configure age rules and pricing models for insurance or additional services. A “Date Period” groups together validity dates, maximum age rules, and all pricing options that apply within the selected period.
This section ensures that correct price calculations are applied based on:
Booking dates
Traveller age groups (adult, child, senior, infant)
Selected travel zones (Europe, Extended Europe, Worldwide)
Duration ranges (e.g., 1–4 days, 5–9 days)
Purpose
The purpose of the Date Period configuration is to:
Control which prices apply during a specific booking timeframe
Define age boundaries for children, infants, and seniors
Set base and daily prices for different travel zones
Apply duration-based pricing rules
Manage insurance or service price variations depending on trip length
This ensures that the system always calculates the correct final price based on the traveller’s age, destination, and trip duration.
Field Explanation
General Fields (Left Panel)
Field
Description
Period
The name or label of the defined booking period (e.g., Period 1, Winter Season).
Booking start
The date from which the period becomes valid. Prices and rules under this period apply for bookings made on or after this date.
Booking end
The last date on which the period is valid.
Max age child
The maximum age considered a child. Travellers older than this age fall into the adult category.
Infant
Checkbox indicating whether infant pricing applies during this period.
For Senior Only
Restricts this pricing period to senior travellers only (e.g., senior insurance).
Extended Europe (Right Panel – Section 1)
Pricing fields for the Extended Europe region.
Field
Description
Basic price adult
Base premium for adults within Extended Europe.
Day price adult
Additional price per day for adults.
Basic price child
Base premium for children.
Child day price
Daily rate applied to child travellers.
Basic price Senior
Base price for senior travellers.
Senior day price
Daily surcharge for seniors.
Europe / World Sections
This sections (Europe, World) contain the same structure as Extended Europe:
Adult base and day prices
Child base and day prices
Senior base and day prices
Europe – Fast Pris (Fixed Price) Section
Fixed-price insurance scheme based on trip duration.
Duration Range
Field Meaning
1–4 dagar
Price for trips lasting 1–4 days.
5–9 dagar
Price for trips lasting 5–9 days.
10–16 dagar
Price for trips lasting 10–16 days.
17–23 dagar
Price for trips lasting 17–23 days.
24–31 dagar
Price for trips lasting 24–31 days.
World – Fast Pris (Fixed Price)
Same structure as Europe Fast Pris but applies to worldwide destinations.
How It Works
Select or Create a Date Period Each period contains its own pricing rules. When a booking falls inside the period’s start–end range, the system applies the rules from that period.
Age Calculation
Children are recognized based on Max age child.
Senior pricing is applied when the senior category is enabled and the traveller meets senior age criteria.
Infants are priced separately when the Infant checkbox is checked.
Price Determination The system calculates price based on:
Travel zone (Europe, Extended Europe, World)
Age category (child, adult, senior)
Trip duration (days)
Photos
The system allows add images related to the travel insurance asset.
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