Individual payments

Individual payments

Overview

Individual payments lets you email separate payment links to passengers on the same booking, so each traveller can pay their own share in the Customer Center.

This is typically used when:

• A booking includes multiple travellers who want to pay separately.

• You want each passenger to receive the payment link directly (instead of sending everything to one main customer).

Before you start

Make sure:

• The booking is created and contains the correct passenger list.

• You have the passengers’ email addresses.

Only passengers with an email address entered will receive the individual payment email.

Send individual payment emails

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1. Add or verify passenger email addresses

1. Open the relevant booking.

2. Click Edit Passenger.

3. Go to the Customer Data tab.

4. In the E-mail column, enter the email address for each passenger who should receive the payment link.

Enter an email address for each passenger who should receive an individual payment email.

1. Click Save Changes.

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2. Send the “Individual payments” email from the booking

1. Back on the booking page, click the Individual payment button.

Send the email from the booking page.

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3. What the passenger receives

Each passenger with an email address will receive an email containing:

• Payment details for the booking

• A link to the Customer Center, where they can pay their passenger total

Troubleshooting

A passenger didn’t receive the email

Check the following:

• Does the passenger have an email address filled in under Edit Passenger → Customer Data?

• Did you click Save Changes after entering the email address?

• Ask the passenger to check spam/junk folders (delivery can depend on their email provider).

An email was sent to the wrong address

1. Open Edit Passenger → Customer Data.

2. Correct the email address.

3. Save changes.

4. Send the individual payment email again (if your internal process allows resending).