General Description

A la Carte booking flow in Tourpaq Office: create New A La Carte Booking, resolve ERROR→OK, then add hotels/transports. Includes admin setup notes.

Overview

If you do not see Booking → New A La Carte Booking, ask an admin.

• You need access to Booking in Tourpaq Office.

• Your company must have A la Carte enabled.

• Your setup controls which fields are required.

Before you start

• Start with only a customer.

• The customer becomes Passenger 1 automatically.

• Add insurance, discounts, and supplements.

• Add hotel and/or transport when you are ready.

In Tourpaq Office, this usually means:

You start with a customer and add trip components later.

An A la Carte booking lets you create a booking with minimal details.

Some discounts and supplements are rule-based.

Those values may be locked in the interface.

Who is this for?

• Booking agents / sales users: Use the Creating a new A la Carte booking section below.

• Admins / setup users: Use the Office implementation (setup) section below.

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Creating a new A la Carte booking (Office)

1

1. Open the A la Carte booking flow

Go to Booking → New A La Carte Booking.

You start with a booking that only contains a customer.

That customer is also Passenger 1.

2

2. Select or create the customer

You can either:

• Search by phone: Enter a phone number to look up a customer.

• Choose existing: Click Choose and search by name.

Review the customer fields and fill missing required values.

Then click Save.

3

3. Add insurance, discounts, and supplements

1. Review travel insurance.

2. Add allowed discounts and supplements.

3. Click Save.

4

4. Save the booking

1. Click Save to create the booking.

2. The booking reopens in edit mode after saving.

3. The status should move from ERROR to OK.

5

5. Add the trip components (next step)

After the booking exists, add the travel items you need.

What you can add depends on your setup.

Common A la Carte options:

• Custom Hotel Days (pick check-in and check-out dates)

• Hotel-only

• Transport-only

• One-way flights (single or multiple)

• Circuit bookings (multiple hotels and flights)

Use A la Carte to choose the right flow.

If the booking stays in ERROR, required data is missing.

This is often a missing customer field or a mandatory component.

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Troubleshooting

The booking stays in ERROR

1. Reopen the customer and check for required fields.

2. Save again and verify the status.

3. If it still fails, add the missing required component.

Ask an admin which fields and components are mandatory.

I can’t find “New A la Carte Booking”

This is usually permissions or missing setup.

Ask an admin to enable the feature for your user or company.

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Office implementation (setup for admins)

To use New A La Carte Booking, your company must have the required A la Carte setup in place. In practice, Tourpaq uses special “A la Carte-ready” entities so you can create bookings with minimal information and still have pricing/allotments available when you add components.

What needs to be set up

1) Base room types

Create at least one base room type that is enabled for A la Carte.

• Go to Hotel → Base room types

• Create a room type and enable For “A La Carte”

Read more: Base room types

2) Hotels

Create or configure hotels that are meant to be used in A la Carte flows.

In many setups, enabling For A La Carte on a hotel will auto-create the minimum required structure (e.g., allotments) so it can be used in the A la Carte system.

Read more: Hotel creation

If you are working with Custom Hotel Days, make sure the hotel/room types are enabled for price-per-day logic.

3) Transports

A la Carte transports are typically created/configured after the relevant A la Carte hotels exist.

When you create a transport that is enabled for A la Carte, the system can generate supporting data (e.g., allotments and price lists) depending on your configuration.

Read more: Transport creation

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Related pages

• A la Carte – Overview of booking types and where to go next.

• Price List Custom Hotel days Service – Setup reference for Custom Hotel Days.

Use A la Carte to pick the correct flow.