Golf Course Check-In Module

Tourpaq Office golf course check-in module for tee times. Guests check in at a kiosk/tablet, while staff use the Master Module to manage tee-time attendance and reduce no-shows.

Overview

The Golf Course Check‑In module in Tourpaq Office lets guests confirm arrival for booked tee times using a simple on‑site check-in kiosk (tablet). It helps optimize tee-time usage, reduce no‑shows, and give golf-club staff a live view of attendance.

The module has two components:

1. Customer Check‑In interface – Touch‑screen kiosk where players register their arrival.

2. Master Module – Staff and guide interface used to manage check‑ins, verify tee times, and adjust registrations.

The module integrates with the Tourpaq booking database and retrieves relevant tee‑time, player, and booking information.

The system is designed to work with parent products, child products, and standalone products.

The only requirement is that the product uses the Tee Time category.

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Purpose

The purpose of the check‑in module is to:

• Capture guest arrivals for tee times directly at the golf course.

• Reduce no‑shows by making check‑in easy and structured.

• Provide up‑to‑date tee‑time status for staff.

• Improve guest experience through a simple, language‑aware self‑service kiosk.

• Support GDPR principles by only showing data relevant for today’s tee times.

• Allow staff to handle check‑ins across multiple tee times efficiently through the Master Module.

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1. Customer Check‑In Flow (Kiosk)

Screen 1 – Booking number entry

Purpose: Identify the booking for today’s tee time(s).

Elements

• Numeric input field with an on‑screen keypad.

• Next button.

Validation

• Format check: must be 5–6 digits.

• Booking must have tee times on the current day.

Error messages

• Invalid format → “The entered booking number is not valid. Please check your ticket (5–6 digits).”

  
• No tee times today → “This booking number has no registered tee times on this day.”

  

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Screen 2 – Player selection

Purpose: Select which players from the booking are checking in.

Language

The kiosk automatically switches to the language of the booking’s Brand.

Displayed

• Player names and tee times relevant for today.

• A checkbox for each player for quick selection.

• Only players from the same tee time can be checked in together.

• If a user attempts to mix tee times, the following message appears:

  “Only possible to register players with the same tee-time at the same time.”

Buttons

• Next – continues if at least one player is selected.

  
• Go Back / Start Over – returns to Screen 1 and resets the session.

Timeout

• After 30 seconds of inactivity, a warning popup appears and the kiosk auto‑resets after 5 seconds.

  

Screen 3 – Confirmation

Purpose: Confirm the selected players before finalizing.

Shows:

• Tee time (including weekday and date).

• List of all players on the tee time:

  • Checked → “Confirmed check‑in”

  • Not checked → “Not confirmed”

• Empty slots displayed as “Player X”.

Buttons:

• Next – saves the check‑in.

• Go back – returns to Screen 2 (and resets input).

Screen 4 – Completion

Displays:

• “Thank you and have a good round!”

• 5‑second countdown.

• Auto return to Screen 1 (full reset).

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2. Master Module (Staff interface)

Login

• Username: Extra ProductID (for example, 3692)

• Password: A 4‑digit PIN displayed in the extra configuration

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Master Module – Main screen

This is Screen 1 for staff (default view).

Search options

• Dropdown: today’s tee times

• Dropdown: today’s booking numbers

• Input: numeric booking number

• Input: name

• Find button

Results show all players across all tee times matching the search.

Columns

• Check‑in status

• Tee time

• Booking number

• Name

• Handicap

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Master Module – “Today” screen

A live operational overview similar to the Tee Time Extras PDF.

Displays all tee times for today:

• Status: Available / Blocked / Occupied

• Player names

• Handicap

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Related documentation

• Tee Times – How agents assign tee times to passengers in a booking.

• Teetime – How tee-time products and time-slot availability are configured.

• Tee Time extras list – Export/reporting for tee time bookings.

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FAQ

What booking number format is accepted in the kiosk?

The kiosk validates that the booking number is 5–6 digits and that the booking has tee times today.

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Why can’t I check in players from different tee times together?

The kiosk only allows check‑in for players who belong to the same tee time. This prevents mixing groups across different time slots.

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What should staff do if a guest cannot check in at the kiosk?

Use the Master Module to search by booking number or name and register the check‑in manually, following your internal procedures.

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What does “Blocked” mean on the Today screen?

“Blocked” indicates a tee time that is not available for check‑in/usage as shown in the operational overview. The exact reason (for example, maintenance or a manually blocked slot) depends on your tee‑time configuration and daily operations.