System Setup – SMS Configuration (Twilio)

Overview

SMS Configuration connects Tourpaq to Twilio so Tourpaq can send SMS.

It is used for automated notifications to customers and staff.

Go to Setup → System Setup → SMS Configuration (Twilio).

The account token is a secret.

Limit access and rotate it if you suspect exposure.

Purpose

• Provide real-time communication via SMS.

• Automate notifications such as booking confirmations, reminders, and alerts.

• Ensure reliable delivery using Twilio’s messaging platform.

Configuration fields

Field	Description
Twilio Account Number	The account SID provided by Twilio for authentication.
Twilio Account Token	The authentication token for the Twilio account.
Twilio Phone Number	The phone number registered with Twilio (in E.164 format) used as the sender.

How to set it up

1. Create or access your Twilio account.

2. Copy the Account SID and Auth Token from Twilio.

3. Buy/configure a Twilio phone number for sending SMS.

4. Enter the values in SMS Configuration (Twilio) in Tourpaq.

5. Send a test SMS and confirm delivery.

Use the E.164 phone number format.

Example: [phone]

Related pages

• SMS Overview

Troubleshooting

• Nothing is sent: Re-check the Account SID, token, and sender number.

• SMS is sent but not delivered: Verify Twilio delivery status and destination phone number format.

• Wrong sender number: Confirm the Twilio phone number is configured as the SMS sender.

• Only some countries work: Check Twilio account settings and country restrictions.

FAQ

Where do I find the Twilio Account SID and Auth Token?

You can find them in the Twilio Console for your account.

Copy the values exactly and save after updating.

What format should the phone number use?

Use E.164 format.

Example: [phone]

What happens if the token is wrong or expired?

Tourpaq cannot authenticate with Twilio.

SMS sending will fail until the token is corrected.

Should we use a shared Twilio account across brands?

It depends on your operating model and compliance needs.

If you separate brands operationally, consider separate Twilio projects/accounts.

How can I test that the integration works?

Update the settings, then trigger a known SMS flow in Tourpaq.

Confirm delivery in Twilio and on the recipient phone.