System Setup – General Information Settings

Overview

General Information controls company-wide defaults and “baseline rules” in Tourpaq.

These settings affect dashboards, booking behavior, reminders, vouchers, and exports.

Go to Setup → System Setup → General Information.

Changes apply system-wide.

Test changes on a safe brand/environment when possible.

Purpose

Use these settings to:

• Enforce your booking and payment rules.

• Control visibility for prices, filters, and allotments.

• Automate reminders, vouchers, and notifications.

• Keep behavior consistent across brands and agencies.

Screenshot

General Information settings

Available settings

1. Section: General Information (Left Column)

This section controls core financial logic, reminder timing, and export formats.

Setting	Description
Payment Dashboard Overdue	Defines the number of days before an overdue booking appears on the dashboard.
Upsale Days Before Departure	Sets how many days before departure the Upsale tab is displayed.
Payment Reminder Tolerance	Controls tolerance for overdue payment reminders.
Questionnaire Percentage / Value	Defines the minimum percentage of respondents required to validate questionnaire results.
Offer Reminder Days	Sets the reminder interval for pending offers.
Hide Prices	Hides prices older than the defined number of days.
Hide Filters	Automatically hides transports, hotels, and users with outdated allotments or information.
Locked Bookings Departure Date	Prevents editing of bookings made before the specified departure date.
Locked bookings costs	Sets costs dated before the selected date to read-only. Changing the date can unlock those costs again.
Show Allotment Control	Toggles the “All. per day” tab in the Edit Hotel page.
Input Payments Type	Defines accepted payment input formats.
Export Text Format	Sets format for Payment Registration export (C5 – text, NAV – CSV/Excel).
Vouchers Generation	Number of days before departure when vouchers are generated.

2. Section: Settings (Right Column)

This area contains global preferences, voucher display rules, and profit margin behavior.

Setting	Description
Use supplier as voucher issuer	When enabled, vouchers use the supplier logo/details as the issuer. If the supplier has no logo, the logo area is blank.
Retrieve Age From	Defines how passenger age is calculated (“Age” or “Date of birth”).
Financial Export Email Address	Destination email address for financial exports.
Default Currency	Sets the global company currency.
PriceList GoUpPrice / GoDownPrice Limit	Maximum number of price increases/decreases allowed before requiring special permission.
Photo Upload Notification URL	URL to send notifications after photo uploads.
Max. Budget Select Offer	Sets the maximum budget threshold in Select Offer.
Average Hotel Costs Day Numbers	Number of days used to calculate average hotel cost values for dashboard comparison.
Cost Margin	Defines the difference threshold used in dashboard reporting.
Stop sale note mandatory	If checked, then the note for Hotel Stop Sale is mandatory.
Stop Sale Email	Email address for receiving Stop Sale notifications.
Manager Statistic mail	An email will be sent to the set addresses with manager statistics.
Disable Room Edit Days	Restricts how many days before departure customers can edit room choices.
Destination App Chat Adjustment days	Number of days before departure when a conversation becomes available in the Destination Guides App.
Disable Name Change	Disables the ability for customers to edit names after making a booking. This has an effect only in the customer center (the office is not affected).
Ignore Transport Cost	Excludes transport costs from Profit columns in the Price List.
Use Early Booking and Stay and Pay for Discount	Uses discounted cost that also takes into account Room Discount Early Booking, and Stay and Pay for calculating the Discount via Profit Margin.
Allow for same name for different rooms	Allows the same passenger name to be used for different rooms (plain text or list text).
Hide Age On Vouchers and Lists	Hides adult ages on vouchers and lists. “Adult” is shown instead. For children, only the birth year is shown.
Show Creditor Currency in Export	Shows costs for transport, extras, supplements, and discounts in Finance Export using the original entered currency.
Disable Email Confirmation	If checked, the email confirmation will be disabled.
Show uncommitted return payments on guide sales ledger	If checked, the uncommitted return payments will be shown in the Sales Ledger page on Guide login. This way, the guide will be able to see all payments that are awaiting confirmation from an administrator.
Don't autofill passenger 'Title' in Booking Details	Stops auto-filling the passenger “Title”. You must select it before saving.
Assign passengers to existing customers	Assigns passengers to an existing customer when possible. Matching is by phone, then email, then name.
Show QR Code in Vouchers	Shows a QR code on generated booking vouchers.
QR Code in Vouchers - hide passenger name	Hides passenger names on vouchers when QR codes are enabled.
Show Details on customer	The user can view and edit the Details field on the customer dialog on booking and on the customer center.
Lock Managed by AvailPro hotels on booking	Managed by AvailPro hotels will be blocked from being changed on existing bookings.
Show Room prices on financial export for canceled pax	Financial export contains the room price when showing canceled pax with the cancellation fee.
Order extras in the booking window	When checked, the Extras in the booking window will be sorted according to the "Category order booking" set in the Extras Category.
Enable highlight rows on Booking	Passengers' rows will be highlighted when selected.
Hotel Contract Logo	If a logo is selected, it will override the agency logo from the hotel contract.
Show customer chat on guide login	If checked, the guides will have access to all the customer chat features on their login.
Enable new firebase credentials	If checked, the chat and guest app Firebase credentials will be used for the new credential setup.

3. Section: Other Settings (Bottom Area)

This section covers default age rules, offer follow-up defaults, and a few integrations.

Setting	Description
Default Adult Age	Overrides the default adult age value (default is 99).
Default Child Age	Overrides the default child age value (default is 11).
Offer default availability days	Default number of days an offer stays available.
Offer default follow up days	Default number of days before the sales agent should follow up on a sent offer.
Product Resourser Type	Rule that controls how a resource is used.
Hotel Special Offer Email	Email address that receives notifications when a Special Offer is added by the Supplier or Hotel Manager.
Days number for check Paxport	Number of days before departure used for Paxport Reporting checks.
Reset Newsletter choice	Resets the “Asked about the newsletter” option after X days.
Account Service Case	Account used when a Service Case is deducted on a hotel.
Set Ex.Bed Discount 4th+	Applies “Extra bed discount 4” to passenger 5+ in the room (when enabled).
Informative text per company	Company-specific informational text.
Web Hook URL	Defines the URL used for webhook configurations.

FAQ

Do these settings affect all brands and agencies?

Yes. These are company-wide defaults.

Why did transports/hotels/users disappear from filters?

Check Hide Filters.

It can hide items with outdated allotments or information.

What’s the difference between “Hide Prices” and “Locked bookings costs”?

Hide Prices is about what users can see.

Locked bookings costs is about what users can edit.

What happens if I change the “Locked bookings costs” date?

Costs before the date become read-only.

If you move the date, older costs may become editable again.

How does “Retrieve Age From” impact tickets/vouchers?

It changes how Tourpaq calculates passenger age.

That can affect age-based pricing and how ages display in documents.

When are vouchers generated?

Vouchers are generated the number of days before departure set in Vouchers Generation.

If you change that value, validate voucher timing on a test booking.