System Setup – General Information Settings

Overview

The General Information section defines the main operational rules of the Tourpaq system. These settings influence dashboards, booking behavior, reminders, vouchers, and general company defaults. Adjustments here apply system-wide and are critical for aligning business processes across all brands.

Purpose

The purpose of these settings is to:

• Ensure bookings and payments are managed according to company rules.

• Control visibility of prices, filters, and allotments.

• Automate reminders, vouchers, and notifications.

• Provide administrators with tools to maintain consistency across all agencies.

Available Settings

Setting	Description
Payment Dashboard Overdue	Defines the number of days before an overdue booking appears on the dashboard.
Upsale Days Before Departure	Sets how many days before departure the Upsale tab is displayed.
Payment Reminder Tolerance	Controls tolerance for overdue payment reminders.
Questionnaire Percentage / Value	Defines the minimum percentage of respondents required to validate questionnaire results.
Offer Reminder Days	Sets the reminder interval for pending offers.
Hide Prices	Hides prices older than the defined number of days.
Hide Filters	Automatically hides transports, hotels, and users with outdated allotments or information.
Locked Bookings Departure Date	Prevents editing of bookings made before the specified departure date.
Locked bookings costs	All costs before the set date will not be editable, read only mode. If the date is changed, the costs will become available for editing again.
Show Allotment Control	Toggles the “All. per day” tab in the Edit Hotel page.
Input Payments Type	Defines accepted payment input formats.
Export Text Format	Sets format for Payment Registration export (C5 – text, NAV – CSV/Excel).
Vouchers Generation	Number of days before departure when vouchers are generated.
Use supplier as voucher issuer	When checked, generated vouchers will use the supplier logo/information as supplier information. NOTE: If the supplier does not have a logo, the space will be left blank.
Retrieve Age From	Defines how passenger age is calculated (Age or Date of birth).
Financial Export Email Address	Destination email address for financial exports.
Default Currency	Sets the global company currency.
PriceList GoUpPrice / GoDownPrice Limit	Maximum number of price increases/decreases allowed before requiring special permission.
Photo Upload Notification URL	URL to send notifications after photo uploads.
Max. Budget Select Offer	Sets the maximum budget threshold in Select Offer.
Average Hotel Costs Day Numbers	Number of days used to calculate average hotel cost values for dashboard comparison.
Cost Margin	Defines the difference threshold used in dashboard reporting.
Stop sale note mandatory	If checked, then the note for Hotel Stop Sale is mandatory.
Stop Sale Email	Email address for receiving Stop Sale notifications.
Manager Statistic mail	An email will be sent to the set addresses with manager statistics.
Disable Room Edit Days	Restricts how many days before departure customers can edit room choices.
Destination App Chat Adjustment days	This behavior is available for the Destination App! The number of days before departure when a conversation should be available in the Destination Guides App.
Disable Name Change	Disables the ability for customers to edit names after making a booking. This has an effect only in the customer center (the office is not affected).
Ignore Transport Cost	Excludes transport costs from Profit columns in the Price List.
Use Early Booking and Stay and Pay for Discount	Uses discounted cost that also takes into account Room Discount Early Booking, and Stay and Pay for calculating the Discount via Profit Margin.
Allow for same name for different rooms	Allow for the same name for different rooms in plain text or list text.
Hide Age On Vouchers and Lists	If checked, ages adult age will be hidden on vouchers and lists. The word "Adult" will be written instead of the actual age. In the case of children, only the birth year will be shown.
Show Creditor Currency in Export	If checked, costs for transport, extras, supplements, and discounts are shown in Finance Export with the currency as they were inserted.
Disable Email Confirmation	If checked, the email confirmation will be disabled.
Show uncommitted return payments on guide sales ledger	If checked, the uncommitted return payments will be shown in the Sales Ledger page on Guide login. This way, the guide will be able to see all payments that are awaiting confirmation from an administrator.
Don't autofill pass 'Title' in Booking Details	If checked, the passenger's "Title" in Booking Details will not be autocompleted anymore; you will have to manually select it before saving.
Assign passengers to existing customers	If checked, passengers will be assigned to an already existing customer (if it exists). The criteria for assigning are by phone, then by email, and then by name.
Show QR Code in Vouchers	If checked, a QR code will be shown in the generated booking vouchers
QR Code in Vouchers - hide passenger name	Hide passengers' names from versions of Extra
Show Details on customer	The user can view and edit the Details field on the customer dialog on booking and on the customer center.
Lock Managed by AvailPro hotels on booking	Managed by Availpro hotels will be blocked from being changed on existing bookings.
Show Room prices on financial export for canceled pax	Financial export contains the room price when showing canceled pax with the cancellation fee.
Enable highlight rows on Booking	Passengers' rows will be highlighted when selected.
Hotel Contract Logo	If a logo is selected, it will override the agency logo from the hotel contract.
Show customer chat on guide login	If checked, the guides will have access to all the customer chat features on their login.
Enable new firebase credentials	If checked, the chat and guest app Firebase credentials will be used for the new credential setup.
Reset Newsletter Choice	Resets “Asked about the newsletter” option after X days.
Enable Checkbox on VAB	Adds checkboxes to View All Bookings for bulk email/SMS selection.
Web Hook URL	Defines the URL for Web Hook configurations.