System Setup – Mail Platform

Overview

Mail Platform connects Tourpaq to an email delivery service.

Tourpaq uses it for automated emails like confirmations, reminders, and notifications.

Go to Setup → System Setup → Mail Platform.

The user token is a secret.

Limit access and rotate it if you suspect exposure.

Purpose

• Enable automated email communication.

• Ensure reliable delivery of booking confirmations, reminders, and alerts.

• Centralize email settings for company-wide use.

Configuration fields

Field	Description
Use Mail Platform	Enables or disables the mail platform integration.
User Name	Username used to authenticate with the mail service.
User Token	Token used to authenticate with the mail service.
Mail	Mail endpoint/account used for sending (for example a gateway domain).
Mail From	Sender address shown to recipients (“From”).

How to set it up

1. Get the User Name and User Token from your mail platform provider.

2. Enter the credentials in Mail Platform.

3. Set Mail From to the sender address you want customers to see.

4. Save changes.

5. Trigger a known email flow in Tourpaq and verify delivery.

Use a sender address that matches your company domain.

This improves deliverability and reduces spam filtering.

Usage notes

• Ensure all credentials are correctly entered to avoid email delivery failures.

• Mail From should follow your sender policy and SPF/DKIM setup.

• If Mail Platform is disabled, some automated emails may not send.

Troubleshooting

• Emails are not sent: Verify Use Mail Platform is enabled and credentials are correct.

• Emails go to spam: Align Mail From with your domain and validate SPF/DKIM with your provider.

• Wrong sender shown: Re-check Mail From and the template sender settings (if applicable).

Related pages

• How to set SMTP Settings

• E-mail center

FAQ

What’s the difference between “Mail” and “Mail From”?

Mail is the mail endpoint/account Tourpaq uses to send through the provider.

Mail From is the sender address recipients see in their inbox.

Where do I get the User Name and User Token?

Your mail platform provider supplies them.

Treat the token like an API key.

Does disabling Mail Platform stop all emails?

It can stop automated/system emails that depend on the integration.

Validate your flows after changing this setting.

How do I verify that emails send correctly?

Enable Mail Platform and trigger a known notification.

Then confirm receipt and check sender, subject, and deliverability.