Communication

Overview

The Communication feature allows you to configure automated emails with booking lists for a specific hotel. These reports can be scheduled to run at regular intervals and sent directly to one or more email addresses.

Purpose

This functionality ensures hotels and agencies receive timely updates about bookings. Automating report delivery eliminates manual report generation, improves communication, and helps partners plan arrivals and manage availability more efficiently.

In the communication tab,

• Click on Create

Field Explanations

• Interval – Defines how often the scheduler runs:

  • Daily – The report is generated and sent every day.

  • Weekly – The report is sent every week on the day specified next to the interval.

  • Monthly – The report is sent every month on the day specified next to the interval.

  • Annually – The report is sent every year on the day specified next to the interval.

• Bookings Made – Generates a report with all bookings created within a set timeframe (e.g., choosing 7 includes all bookings made in the last 7 days).

• Days After – Generates a report with all bookings scheduled to arrive within a given number of days after the report is sent (e.g., choosing 7 includes all arrivals in the next 7 days).

• Hour – Specifies the exact time the email with the booking list is sent.

• Email – Enter one or more email addresses to receive the booking report.

• Schedulers – Displays an overview of all scheduled reports and their status.

• Reporting – Select the Reporting Type

• Empty List – If checked, the report will still be sent even when no bookings are found.

Instructions of Use

1. Go to the Communication tab.

2. Click on Create to define a new scheduled report.

3. Select the Interval (daily, weekly, monthly, annually) and, if needed, choose the specific day for weekly/monthly/annual schedules.

4. Define the Bookings Made and/or Days After values depending on what kind of booking details you want included.

5. Set the Hour for when the email should be sent.

6. Enter one or more Email addresses to receive the report.

7. (Optional) Check Empty List if you want the report to be sent even when there are no bookings.

8. Save the scheduler.

9. Use the Schedulers and Reporting sections to review scheduled tasks and the type of reports sent.