Communication

Overview

The Communication tab lets you schedule booking-list emails for a hotel. The system generates the list automatically and sends it to your recipients.

Purpose

This keeps hotels and agencies updated without manual exports. It helps partners plan arrivals and manage availability.

This tab uses the same scheduler logic as Hotel reporting.

Field Explanations

• Interval – How often the report is sent:

  • Daily – The report is generated and sent every day.

  • Weekly – Sent every week on the selected weekday.

  • Monthly – Sent every month on the selected day.

  • Annually – Sent every year on the selected date.

• Bookings Made – Bookings created in the last X days.

• Days After – Bookings arriving in the next X days.

• Hour – The time the email is sent.

• E-mail – One or more recipient email addresses.

• Schedulers – Overview of all schedulers and their status.

• Reporting – The report format/type to generate.

• Empty List – Send the email even when the list is empty.

Examples:

• Bookings Made = 7 sends bookings created in the last 7 days.

• Days After = 7 sends arrivals in the next 7 days.

Bookings Made and Days After are mutually exclusive. Set one of them, not both.

How to use

1

1. Create a scheduler

1. Open the hotel and go to Communication.

2. Click Create.

2

2. Configure what to send

1. Select an Interval.

2. Set either Bookings Made or Days After.

3. Select the Reporting type.

3

3. Set recipients and timing

1. Choose the Hour.

2. Add one or more E-mail recipients.

3. Optional: enable Empty List.

4

4. Save and monitor

1. Save the scheduler.

2. Use Schedulers to review status and history.

FAQ

Can I send the report to more than one email address?

Yes. Add multiple addresses in E-mail.

What’s the difference between Bookings Made and Days After?

• Bookings Made targets recently created bookings.

• Days After targets upcoming arrivals.

Can I use Bookings Made and Days After together?

No. Choose one. They filter different report types.

Why did I receive an empty report?

You likely enabled Empty List. Disable it to skip empty sends.

Where can I see what was sent earlier?

Open Schedulers and review the scheduler history and status.

How do I stop the emails from being sent?

Disable or delete the scheduler in Schedulers.

The report is not sent. What should I check?

Check Schedulers for errors and last run time. Also verify the recipient email addresses are correct.