What is Tourpaq?

Learn what Tourpaq is and how the platform connects booking, pricing, transport, finance, and customer operations for travel teams.

Overview

Tourpaq is a travel management platform built specifically for tour operators. It helps you manage the full lifecycle of a travel product — from building price lists and hotel contracts, to taking bookings, handling payments, communicating with customers, and exporting data to suppliers.

Think of it as the central hub that connects your products, customers, bookings, and finances in one place.

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What can you do in Tourpaq?

Area	What it covers
📋 Bookings	Create, edit, and manage customer reservations
🏨 Hotels	Set up hotels, room types, contracts, and availability
✈️ Transport	Configure flights, buses, routes, and seating
💰 Finance	Register payments, manage refunds, and track profitability
👤 Customers	Manage customer profiles and communication history
📊 Dashboard	Get a real-time snapshot of sales, bookings, and performance
📧 Email & SMS	Send automated and manual communications to customers
🌍 Guest App	Manage destination content for the mobile guest experience
⚙️ Setup	Configure system settings, brands, users, and integrations

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How is Tourpaq structured?

Tourpaq is organised around Brands. A Brand represents a distinct travel company or sales channel (e.g. different tour operator labels under the same group). Most data — price lists, hotels, transports, bookings — is linked to a specific Brand.

Always check your Brand before creating or searching for data. If you're looking at the wrong Brand, you won't see the right hotels, prices, or bookings.

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Who uses Tourpaq?

Tourpaq is used by several different roles within a travel organisation:

• Booking Agents — Create bookings, manage customers, handle communication

• System Administrators — Configure the system, manage users and brands, set up integrations

• Finance Teams — Register payments, handle refunds, monitor profitability

• Hotel Managers / Suppliers — View contracts, availability, and confirmations

Each role uses a different part of the system. See Your Learning Path by Role to find the pages most relevant to you.