Notes

Add internal notes to a real transport for context and traceability.

Overview

The Notes tab is an internal log for a single Real Transport route. Use it to capture decisions, exceptions, and short-lived operational context.

Notes are internal. They are not shown to customers or external agents.

• This is a free-text field for your team.

• Write clear, actionable information.

• Start with date + initials.

• Avoid customer-specific information.

• Use Save after editing. The field may not auto-save.

Recommended note format

[YYYY-MM-DD - Initials]
Change:
Reason:
Impact (optional):

FAQ

Who can see Notes?

Notes are intended for internal users working in Tourpaq Office. They are route-specific and live with the Real Transport record.

Do Notes affect pricing, availability, or booking logic?

No. Notes do not change system behavior by themselves. They document the reason behind changes made elsewhere.

Are Notes shown to passengers or printed on tickets?

No. Use Notes for internal context only.

Should I delete old notes?

Usually no. Old notes are valuable as an audit trail. If the list gets noisy, add a closing line like “Resolved” with a date.