Passenger Information

Overview

The Passenger Information section is used to define informational notes or errata that apply to bookings within specific stay periods. These messages typically provide additional details for customers or internal staff — for example, special conditions, restrictions, or exceptions related to a booking.

Purpose

• To communicate relevant information connected to bookings and stays (e.g., transport notes, exceptions, overlapping rules).

• To ensure both passengers and staff are informed about important travel details.

• To manage special conditions or exceptions within defined booking and stay periods.

The behavior and purpose of Passenger Information for Real Transports are similar to those used in Charter Transports.

Tabs

At the top, you can switch between different brands. Each brand can have its own passenger information messages and settings.

Fields Description

Field	Description
Stay From / Stay To	Defines the date range for passenger stay. The message will apply only to passengers staying within this period.
Booking Date From / To	Defines the date range for when the booking was made. Only bookings created in this range will receive the message.
Information	The message text that will be shown to passengers. Example: “Please arrive at the airport 2 hours before departure.”
Acknowledge	If Acknowledge is enabled (✔), the system requires confirmation before proceeding. A pop-up appears in the web booking flow, where the passenger must confirm to continue the booking. When the booking is made through the back office, the salesperson must confirm to proceed. Furthermore, the confirmation information will be added to the customer’s ticket. If Acknowledge is not enabled (✖), no confirmation information is displayed. A pop-up will appear only in the back office, and no information will be shown in the web booking or on the passenger’s ticket.
Edit / Delete	Use the pencil icon ✏️ to edit or the trash icon 🗑️ to delete an entry.

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Buttons

Button	Action
Create	Opens a form to add a new passenger information entry. You can define the date ranges, message, and acknowledgment requirement.
Save / Update	Saves changes to the selected brand and transport.

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Example

For the transport BLL-BER, a passenger message was created with the following details:

Field	Value
Stay From	08-10-2025
Stay To	29-12-2025
Booking Date From	08-10-2025
Booking Date To	31-12-2025
Information	This is a test for passenger info
Acknowledge	Enabled ✔

This means all passengers traveling on this route between 8 October 2025 – 29 December 2025, whose bookings were created in the same period, will receive the message “This is a test for passenger info.”

The text from Passenger information will also be visible on the ticket:

The text from Passenger information will be add also in Web Booking:

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Notes

• Different brands can have unique messages per transport and date range.

• The system ensures passengers see only messages relevant to their booking.

• You can define multiple records with overlapping or distinct date ranges for flexibility.