Service Case Settings

Overview

The Service Case settings section allows you to configure the email connection used by the system to fetch and manage service-case–related emails. These settings ensure that the system can access the designated mailbox, read incoming messages, and link them to service cases within the platform.

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Purpose

• To define the IMAP server and authentication details for the brand’s service case mailbox.

• To control the sender identity for outgoing communication.

• To ensure seamless retrieval and processing of support/service-related emails.

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Instructions

Fill in each field according to your company’s email configuration. All fields marked with * are mandatory. After completing the fields, save the configuration to activate the connection.

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Fields Description

Field Name	Description
Imap Server Name *	The IMAP server address used to retrieve incoming emails. Example: imap.gmail.com. Ensure this matches your email provider’s IMAP settings.
From Name *	The display name shown to recipients when automated or service-case emails are sent from the system. Example: Tourpaq DK.
Email Address *	The email account used for fetching service case messages. This is the mailbox the system will connect to via IMAP.
Password *	The password for the email account. Required for authentication so the system can log into the mailbox.