Customer Information on WebBooking

How customer information (errata) is shown and acknowledged in Tourpaq WebBooking and Customer Center during checkout and when editing extras.

Customer information (errata) can be shown in Tourpaq WebBooking (WB) and Customer Center. When Acknowledge is enabled on a rule, the guest must confirm each notice before continuing.

New booking (Tourpaq WebBooking)

Customer information is typically shown at the summary/confirmation step in WebBooking. Each information line appears with a mandatory checkbox.

The labels in the examples below may appear in Danish, depending on your setup:

• Fortsæt = Continue

• Tillæg = Extras

• Opsummering = Summary

• Bestil Rejse = Book trip

1

1) Start a booking in WebBooking

Open the WebBooking flow and go to the traveller step (for example Rejsedeltagere).

Expected result: the booking flow is ready for customer and passenger input.

2

2) Enter customer and passenger details

Fill in the required fields.

Expected result: the data is saved on the current step, and you can continue.

3

3) Continue to Extras (Tillæg)

Click Fortsæt to continue. Select extras, if relevant.

Expected result: extras are selected (for testing, include an extra with customer information).

4

4) Review Summary (Opsummering) and acknowledge notices

Click Fortsæt to open Opsummering.

In the confirmation area (for example Godkend oplysningerne og bestil rejsen), a Passenger Information section appears. It lists all customer information notices for the booking, for example from:

• destination

• resort

• hotel / room type

• transport

• extras

Expected result: each notice is shown with a checkbox. All checkboxes must be selected before Bestil Rejse is enabled.

5

5) Complete the booking

Click Bestil Rejse.

Expected result: the booking is created and the confirmation page is shown (for example ThankYouForBooking).

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Edit booking (Customer Center / booking confirmation)

This section outlines how to edit a booking from the Customer Center. Important: This applies to extras only. You cannot edit transport or hotel details via Customer Center.

1

1) Go to Extras (Tillæg)

Open the booking in Customer Center and navigate to Tillæg.

Expected result: the extras page is shown.

2

2) Change extras

Add or edit an extra that has customer information configured.

Expected result: the selected extra changes are staged for saving.

3

3) Save and acknowledge the popup

Click Gem (Save).

A Passenger Information popup appears with the customer information notices for the selected extra(s).

Expected result: all checkboxes must be selected before the popup closes and the changes are saved. After confirmation, the flow returns to the first step.

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Key notes (validation behavior)

• Customer information checkboxes are mandatory when acknowledgment is enabled.

• WebBooking typically blocks completion until all required notices are confirmed.

• Customer Center edits are limited to extras. Transport and hotel changes are not supported there.

See also

• Customer information (errata)

• Customer Information Booking Flow