Customer Information on Hotel setup
Overview
This document outlines managing customer-specific information on hotel setups via a back-office interface. It includes step-by-step instructions, expected results, validation rules, and guidance on interacting with the “Passengers Information” tab.
Purpose
To verify that customer information for tickets, booking dates, and room types can be added, edited, and managed per hotel, including default and brand-specific configurations.
Test Case Steps and Descriptions
1. Navigate to Hotel Setup
Go to the "Hotel" menu → "Hotels" - A list of all hotels configured in the system is displayed.
2. Select a Specific Hotel
Click on the hotel for which customer info should be defined. - The hotel’s edit page is shown and the "Passengers Information" tab becomes visible.
3. Open the “Passengers Information” Tab
Displays a paginated list (25 entries per page) of all existing customer information rules.
If there are no rules, a message "There are no entries to show" is shown.
Sorting is available, showing the newest entry on top.
Each row includes an edit and delete button.
A "Default text" tab and additional tabs for each brand with custom text enabled are available.
4. Add a New Rule
Click the "Create" button.
A form opens for defining a new rule.
5. Fill in Customer Rule Data
Required Fields:
From / To (Departure Dates): Define the range for departure.
Booking Date From / To: Optional date fields to limit based on booking date.
Information for Customer: Text field displayed on ticket, WB, or booking page (input via pop-up).
Acknowledge Checkbox: Requires customer confirmation; has an info tooltip.
Room Type: Drop-down list showing all room types defined for the hotel.
Validation Notes:
“To” must be greater than “From”.
Date validation is based on combinations of departure date, booking date, and room type.
Overlapping rules with identical parameters are restricted.
Two rules may exist for the same period if they apply to different room types.
6. Save the Rule
Click the "Save" button.
Entry is saved and a confirmation message appears.
If validation fails, a warning message is displayed.
7. Cancel Creation
Action:
After editing, click "Cancel" - The entry is not saved and is removed from the list.
8. Edit Existing Rule
Click the "Edit" button on a specific rule. - Fields become editable. You can update all values.
9. Delete a Rule
Click the "Delete" button.
Confirm in the pop-up dialog. Expected Result:
Rule is deleted upon confirmation.
Brand-Specific Configuration
10. Managing Brand Tabs
Each hotel may have:
"Default text": Shared rule across all brands.
Brand-specific tabs: For hotels where “Use custom text” is enabled per brand.
Actions:
Select a brand tab.
Click Edit on the existing entry.
Save after editing.
Expected Result:
Customized rules are applied and saved per brand.
Notes on Edge Cases
Booking Dates Null: If booking dates are left null, the system compares only departure date rules.
No Booking Date Set: Allows broader application of rules without constraints on when the booking was made.
Multiple Room Types: Allows flexibility by separating rules for each room category.
Summary of Validations
From/To (Depart)
Yes
"To" must be after "From"
Booking Dates
Optional
Valid only against same rule set
Info for Ticket
Yes
Opens pop-up to enter multi-line text
Acknowledge
Yes
User must check to proceed; tooltip provided
Room Type
Yes
Allows differentiating rules per accommodation category
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