Customer Information on Extra setup
How to access: Extras Setup → Extras → open an extra → Passengers Information.
Use this area to add customer information / errata for an extra, optionally limited by travel dates and booking dates.
Overview
You can add Passenger Information rules to an extra so that important messages are shown during booking (and in some setups on documents).
Typical use cases:
Important conditions or restrictions for an excursion/transfer
What’s included/not included in an extra
Meeting point / meeting time information
Mandatory terms the customer must acknowledge before the booking can be completed
Step-by-step: add customer information to an extra
1) Open the Extras list
Go to Extras Setup → Extras.
Find the extra you want to edit.
2) Open the extra and go to Passengers Information
Click the extra.
Open the Passengers Information tab.
On this tab you’ll see:
A list of existing entries (or There are no entries to show if none exist)
Pagination (25 rows per page)
Entries sorted with the newest first
Actions per entry: Edit and Delete
A Default text tab
Brand tabs (only for brands where Use custom text is enabled)
Create a new rule
3) Click Create
A new editable row opens with Save and Cancel.
4) Fill in the fields
From / To (Departure date interval) (required)
Defines when the message applies based on travel dates.
To must be later than From.
Booking Date From / To (optional)
Limits the message to bookings created in a specific booking period.
Leave empty if booking date should not matter.
Information for customer on ticket (required)
The message text (opens in a pop-up editor; multi-line supported).
Acknowledge
If enabled, the message becomes mandatory to confirm in the booking flow (tooltip explains the behavior).
5) Click Save
If validation passes, the entry is saved and a success message is shown.
If validation fails, you’ll see a warning and the entry will not be saved.
6) Click Cancel (optional)
Discards the new row without saving.
Manage existing rules
Edit
Click Edit on the entry.
Update the fields.
Click Save.
Delete
Click Delete.
Confirm in the dialog.
Brand-specific text (override per brand)
If a brand has Use custom text enabled, it appears as its own tab.
Default text is the baseline rule.
On a brand tab, you typically only edit the message text (not the date logic).
Validation rules (important)
To must be later than From.
The system prevents conflicting rules by checking for overlaps.
If you don’t use booking dates, the system compares against rules where booking dates are also empty.
If you use booking dates, the system compares against rules with booking-date limits.
If you need different messages, split the travel period into non-overlapping ranges.
Notes
Entries apply across brands unless a brand-specific text overrides the default.
Booking dates are optional but useful when the message depends on when the booking was created.
Use Acknowledge only when you truly want to block booking completion until the message is confirmed.
FAQ
What does “Acknowledge” do?
When Acknowledge is enabled, the user/customer must confirm they have read the message (typically via a checkbox) before the booking can proceed.
Use it for mandatory terms or critical information.
When should I use booking dates?
Use Booking Date From/To when the message should only apply to bookings made in a specific sales period.
Example: “Bookings made before 1 May include free equipment rental.”
If the message should apply to everyone traveling in the period, leave booking dates empty.
Why can’t I save my rule?
Common reasons:
To date is earlier than (or the same as) From.
Your new rule overlaps an existing rule in a way that isn’t allowed.
A required field is missing (especially the message text).
What’s the difference between “Default text” and a brand tab?
Default text is the standard message.
A brand tab lets you override the message wording for that brand only.
I don’t see any brand tabs. Why?
Brand tabs only appear when the brand is configured with Use custom text.
If you expect brand tabs and don’t see them, check the brand configuration or ask your system administrator.
Is this the same as the extra’s “Custom Text” description?
Not necessarily:
Passenger/Customer information (errata) is rule-based (date-driven) and can be mandatory to acknowledge.
Custom Text on the extra is typically general descriptive content (and can be used in other channels like apps), depending on configuration.
See also
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