Customer Information on Destination setup

Overview

This documentation explains how to configure and manage customer-specific information that appears on tickets and other booking-related outputs, based on the destination selected. It provides detailed explanations of the setup process, validation rules, and brand-specific customization.

Purpose

To ensure that destination-based customer information is accurately displayed across customer-facing outputs and acknowledged by the end-user when required.

Preconditions

• The user has administrative access to the back-office.

• Destinations are already defined within the system.

• Brands have "Use custom text" enabled if brand-specific text is required.

Navigation Path

Setup → Destinations → Passenger Information tab

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Step-by-Step Instructions

Step 1: Access Destinations

• Navigate to Setup → Destinations - The system displays a list of all destinations defined for the company.

Step 2: Select a Destination

• Click on the destination you wish to configure - The destination edit page is displayed.

Step 3: Go to "Passenger Information" Tab

• All existing rules are listed.

• If no rules exist, the message "There are no entries to show" appears.

• The tab includes a pagination system (25 entries per page) and is sorted with the latest entry on top.

• Each entry includes Edit and Delete options.

• A Default Text tab is available to define global rules.

• Brands with "Use custom text" enabled will have a dedicated tab for rule customization.

Step 4: Press "Create"

• A form appears to define a new customer information rule, with Save and Cancel options.

Step 5: Fill in Rule Data

Field	Type	Description
From (departure date)	Date (required)	Start interval for departure date.
To (departure date)	Date (required)	End interval for departure date.
Booking date from	Date (optional)	Start of the booking date interval.
Booking date to	Date (optional)	End of the booking date interval.
Information for the customer on ticket	Text	Info displayed on the ticket, WB, and booking page. Opens in separate pop-up.
Acknowledge	Checkbox	If enabled, the user must acknowledge the message during checkout and booking flow. Tooltip explains its purpose.

Validation Notes:

• Date Interval Rules:

  • "To" must be later than "From".

  • Booking dates are optional, but rules using them are validated differently.

• Overlapping Validation:

  • Prevents multiple overlapping rules.

  • Rules with NULL booking dates are compared only to other NULL booking date rules.

  • Rules with set booking dates are only compared against other rules with set booking dates.

Step 6: Press "Save"

• Entry is saved.

• A success message confirms the action.

• If validations fail, an explicit warning message appears.

Step 7: Press "Cancel" (after Step 5)

• Entry is discarded.

• No data is saved.

Step 8: Press "Edit" on an Entry - The rule is opened in edit mode, and all fields are editable.

Step 9: Press "Delete" on an Entry

• A confirmation dialog appears.

• Upon confirmation, the entry is removed and a success message is displayed.

Step 10: Brand-Specific Configuration

1. Navigate to a specific brand tab.

2. Press "Edit" on an entry.

• All entries defined on "Default text" tab are displayed

• Only "Information for customer on ticket" is enabled and can be edited. The information can be customized on each brand.

1. Press "Save - Value is saved on that specific brand