Automatic ticket issue

Automatically issue Amadeus GDS e-tickets based on ticketing deadlines and payment status. Covers setup path, daily service behavior, eligibility rules, and operational flow.

Overview

The Automatic Ticket Issue feature enables automated issuing of e-tickets for GDS bookings handled through Amadeus.

Instead of issuing tickets immediately after booking, the system monitors reservations and issues tickets at the most favorable time, based on ticketing deadlines.

This applies to:

• Bookings created in Tourpaq

• Reservations created directly in Amadeus

Purpose

The purpose of this feature is to:

• Optimize ticket issuing timing

• Reduce manual workload

• Avoid missed ticketing deadlines

• Improve operational efficiency

• Ensure paid bookings are ticketed before deadline

By issuing tickets closer to the ticketing time limit, financial flexibility is improved while maintaining compliance with airline rules.

Setup Configuration

Navigation

Setup → System Setup → Transport Providers → Amadeus tab → Automatic ticket issuing

Enable Automatic ticket issuing in System Setup → Transport Providers → Amadeus.

Behavior

When enabled:

• The daily automatic ticket issuing service is activated.

• Eligible reservations will be ticketed automatically based on deadline logic.

• Service runs once per day.

When disabled:

• Ticket issuing must be handled manually.

• No automatic deadline monitoring is performed.

Operational Flow

1. Reservation exists in Amadeus.

   

   Reservation is created and visible in Amadeus.
2. The deposit must be paid.

   

   Deposit/payment status must meet eligibility rules.
3. The ticketing deadline is registered.

   

   Ticketing deadline (time limit) is stored for the reservation.
4. The system runs a daily ticket-issuing service.

5. If the deadline threshold is met and the booking is eligible:

   • The ticket is issued.

     

     When eligible and within threshold, the ticket is issued automatically.
6. For same-day deadlines after the daily run:

   • The system still issues tickets automatically if the booking is paid.

FAQ

Which bookings are eligible for automatic ticket issuing?

Bookings must be handled through Amadeus and have a registered ticketing deadline.

The booking must also meet your company’s eligibility rules (for example, deposit paid).

How often does the service run?

It runs once per day.

Ticket issuing is triggered when the deadline threshold is met.

What happens if the deposit is not paid?

The booking will not be ticketed automatically.

Once the deposit is paid, it becomes eligible for the next run (or same-day handling).

What does “same-day deadlines after the daily run” mean?

It means a ticketing deadline can occur later the same day, after the scheduled run.

In that case, the system can still issue the ticket automatically when the booking is paid.

Can we still issue tickets manually?

Yes. Disabling automatic ticket issuing means ticketing must be handled manually.