Editing Cancellation Insurance
Overview
After booking a trip, a customer may decide to cancel the booking. Cancellation insurance represents the amount paid by the customer to receive reimbursement for a portion of the total booking cost in case of cancellation.
This form is used to configure the rules for how cancellation insurance prices are calculated, based on various factors such as brand, destination, travel type, and pricing criteria.
Purpose
The purpose of this configuration is to define flexible pricing rules for cancellation insurance. This ensures that insurance costs can be automatically adjusted according to different booking parameters—making the process consistent and reducing manual setup.
Instructions
There are four available methods for defining the price of cancellation insurance:
Based on Passenger Price
The fee depends on the total amount the passenger pays for the trip.
Up to four different price ranges can be defined.
Example: If the passenger’s trip price falls within the first range, a specific fee applies; if it falls in the second range, another fee applies, and so on.
Based on Trip Duration
The fee depends on how long the trip lasts.
Up to four duration ranges can be configured, each with a corresponding insurance fee.
Based on Percentage of Passenger Price
The insurance fee is calculated as a percentage of the total passenger price.
Example: If the percentage is 5% and the trip price is €1000, the insurance fee will be €50.
Based on Transport Mode
The fee depends on the type of transport used (e.g., flight, bus, or ferry).
Cancellation Fee Application
When a booking is canceled and cancellation insurance has been paid, the user can choose whether the insurance covers the cancellation:
If the insurance covers the cancellation, the cancellation fee equals the price of the cancellation insurance.
Main Configuration
Field
Description
Brand*
Select the brand to which this cancellation insurance rule will apply. Mandatory field.
Arr. dest*
Choose the arrival destination (e.g., Dubai). This is the location where the customer is traveling to. Mandatory field.
Booking start*
Set the start date when the cancellation insurance becomes valid. Only bookings made after this date will be covered.
Booking end*
Set the end date after which the cancellation insurance will no longer apply.
Type of rule
Determines how the cancellation insurance is calculated. Options may include: - Related to basic price - Related to transport type - Related to length of travel - Percentage of basic price
Currency
Defines the currency used in all related price inputs (e.g., DKK - Danish Krone).
External Cancellation
Allows linking to an external cancellation policy or provider (if integrated). - Gouda - Europieske
Pricing Rules
Percentage of Basic Price
Field
Description
Percentage
Enter a percentage value. The cancellation insurance will be calculated as this percent of the basic travel price (e.g., 6%).
Related to Transport Type
Field
Description
Flight
Enter a fixed insurance price (in DKK) when the transport type is flight.
Bus
Enter a fixed insurance price for bus transportation.
Train
Enter a fixed insurance price for train transportation.
Related to Length of Travel
This section defines insurance pricing rules based on the length (duration) of the travel.
Fields
Description
From(X) - To(X)
Specify the number of days (length of travel). E.g., 1–7 days, 8–14 days, etc.
Price
Fixed price amount charged for this duration range.
Percent
Percentage of basic price
Only one of Price or Percent should be filled per row.
Related to Basic Price
This section allows creating tiered pricing based on the base booking price.
Fields
Description
From(X) - To(X)
Define price ranges (e.g., 0 to 99999 DKK).
Price
The cancellation insurance cost for bookings falling within this price range.
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