Questionnaires - Setup questions
Overview
Within each Questionnaire, users can define the individual questions that will be presented to customers. Each question can have different answer types, configurations, and display options. These settings influence how responses are collected, displayed, and evaluated in the dashboard.
Purpose
To define how feedback is collected within a questionnaire.
To customize question formats and determine how results are analyzed.
To structure questionnaire results for better data visualization and evaluation.
Instructions – Create a New Question
To configure questions for a questionnaire:
Open the questionnaire where questions will be added.
Go to the Questions tab.
Click Create New Question.
Fill in the required details as described in the table below.
Click Save.
To add another question, click Insert and repeat the process.
Fields and Descriptions
Field / Option
Description
Question
The text of the question that will be shown to customers.
Answer Type
Defines the type of answer customers can provide: • Choice Answer – Allows users to define multiple predefined answers. • Yes/No Answer – Displays simple “Yes” or “No” options. • Free Text Answer – Allows customers to enter a custom response.
Choice Answer Options
When Choice Answer is selected, users can add or remove answer options. Each option is assigned a value based on its order. • The first option has the highest point value. • Not Used options have no point value and represent “I don’t care.”
Allow Multiple Answers
If enabled, customers can select more than one option for the question.
Rank
Defines the display order of the question within the questionnaire (WB view).
Is Most Representative Question
Marks the question as one of the most important. This increases its weight when calculating questionnaire results. Typically used for the final or summary question.
Show on Dashboard
Defines how the question’s results will be visualized on the dashboard — either as a Pie Chart or a Bar Chart.
Assigned
Specifies which type of user or department has access to view the questionnaire results.
Mandatory
If enabled, customers must answer the question before moving to the next one. If not selected, the question is optional.
Show “Not Used” Option
Adds a “Not Used” answer to the question, which is ignored in statistical calculations.
Is Inactive
If checked, hides the question from the live questionnaire.
Dashboard Group
Assigns the question to a specific Dashboard Group, allowing related questions to be grouped under the same analysis area. Groups are predefined in Questionnaire Groups.
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