Questionnaire Results
Overview
The Questionnaire Results dashboard displays survey outcomes collected from passengers regarding different aspects of their travel experience. The results help evaluate customer satisfaction across the journey — from airport experience to hotel quality — using ratings and comments gathered from submitted questionnaires.
The ratings are typically shown on a 1–5 scale, where 1 represents very dissatisfied and 5 represents very satisfied.
Purpose
To provide an overview of passenger feedback, helping travel agencies and brands:
Monitor customer satisfaction trends.
Identify service areas needing improvement.
Dashboard Structure
Section
Description
Filters & Selection Options
Allows users to narrow results by survey or time period. • Name – The survey title or questionnaire name. • Departure Period – Selects a date range for departures included in the results. • Booking Period – Optional filter to limit results based on booking dates. • More Filters – Expands the filtering options to refine the dataset further.
Passenger Completion
Displays the overall number of responses. • Represented as a bar chart showing total completed surveys. • Includes PAX % (percentage of passengers who completed the survey) for comparison.
Survey Questions & Results
Shows feedback on various areas of the passenger journey. Each question is analyzed individually. • Tabs available for each question: - Average – The main average rating. - Manipulation Average – A weighted or adjusted score (if applicable). - Comments – Open feedback from respondents.
Examples of Questions & Average Scores
• Airport Experience: 4.39 • In-Flight Service: 4.36 • In-Flight Food: 4.01 • Hotel Room Standard: 4.19
Display & Dashboard Controls
Tools to modify or navigate between views: • Dashboard – Returns to the main dashboard overview. • Display – Changes visualization format (e.g., pie chart, bar graph).
Usage Notes
Use filters to analyze results for a specific brand, destination, or season.
The Average tab provides an immediate overview of satisfaction scores.
Comments can be reviewed for qualitative insights and direct passenger feedback.
Scores close to 5 indicate high satisfaction, while scores closer to 1 suggest issues requiring attention.
Last updated
Was this helpful?