Search filters, results, export & stats

Overview

The Service Case Overview page provides a comprehensive view of all service cases, with filters to narrow down results and statistics to analyze cases. By default, the page shows service cases for departures in the ongoing year, sorted in reverse chronological order of creation.

Available Filters

Users can refine the list of service cases using the following criteria:

• Brand

• Departure Date Interval

• Booking Date Interval

• Service Case Creation Date Interval

• Booking Number

• Customer Last Name

• Country

• Arrival Airport

• Resort

• Hotel

• Status of the Service Case

• User Who Created the Service Case

• Awaiting Office Response – Checking this option automatically clears other filters and shows only service cases that received an email from the customer (marked with a star on the case number).

Service Case Results

The results table displays the following information for each case:

• Case Number – Click to open the service case page.

• Booking – Click to navigate to the associated booking page.

• Service Case Creation Date

• User – Creator of the service case.

• Customer Name – Click to view a pop-up showing the customer’s service case history.

• Destination – From the booking.

• Hotel – From the booking.

• Departure Date – From the booking.

• Reason for Complaint

• Status of the Service Case

• Giftcard Sent – Indicates if a gift card was issued for compensation.

From the customer name pop-up, users can access all service cases and bookings related to that customer. Additionally, all service cases for a customer are available in the Customer Details page.

Statistics

The Totals section displays summary statistics based on the filtered results, providing insights into complaint trends and service case metrics.

Export

• Users can export the results list to a CSV file by clicking the Export button.

• Exported data includes all displayed fields, allowing for external reporting and analysis.