Search filters, results, export & stats

First page displays the overview of all service cases, filtered, by default, for departures on the ongoing year, in a revers chronological order of the service case creation date.

You can filter by:

• Brand

• Departure date Interval

• Booking date Interval

• Service case creation date interval

• Booking number

• Customer Last name

• Country

• Arrival airport

• Resort

• Hotel

• Status of the service case

• User who created the service cases.

• Awaiting office response checkbox – if marked, will automatically clear other filters and display only the service cases that received an email from the customer (marked with a star on service case number)

In the “Service case overview” section, the results list is displayed, with the following information:

• Case number – by clicking it, will open that service case page

• Booking on which the service case is opened – by clicking it, will redirect on that booking page

• Service case creation date

• User – that created the service case

• Customer name from the booking – by clicking it, a pop-up with the service case history on that customer is shown

• Destination from the booking

• Hotel from the booking

• Departure date from the booking

• Reason for the complaint

• Status of the service case

• Giftcard sent – if it is the case, for service cases that have compensations offered by giftcard.

Also, in the service case overview, you will be able to see all the services of a customer just by clicking on the customer's name. From the newly opened pop-up, you can open in a separate page the case number or booking for which the service case was made.

Also, we will find the all service case per customer in the customer details

In the “Totals” section, statistics are displayed, referring to the results list.

Also, the results list can be exported in a CSV file, by clicking on “Export” button.