Reasons

Under this menu, reasons can be handled (defined, modified, or deleted) to use them on service cases.

Here we have the list with all the defined reasons for complaint that can be used on service cases.

To add a new reason, just press the “Create” button, insert the name for the reason, and press the “Save” button.

You can always edit a reason, using the dedicated “Edit button”. The change will also be reflected in existing service cases using that reason.

You can also delete a reason with a condition that is not already used on a service case.